My app has stopped showing my electric useage at 8th jan 2026. I have tried both the new & old version of the app and have deleted / re-installed both. All updates are current.
Does anyone have any ideas on how to fix this. I find the useage part of the app to be very handy
@FJM
It could be just a blip but it's worth checking a few things.
Are you dual fuel or just electric?
Does your IHD show usage from that date?
Does your WAN light on your comms box flash every 5 seconds? If it does then the Smart meters are talking to the DCC.
It's worth downloading the Hildebrand Bright app as this shows what the DCC sees. If it is an app blip then you should be able to see historical data once populated.
Hello WizzyWigg,
I am electric only. When I first moved to the property, the account was with Scottish Power and there is a remote useage monitor (GEO DUETII). Is this what you call a IHD ?
This collects readings daily and has never been a problem. Whilst I was with Scottish Power, their app worked fine and always showed useage. I moved to Eon last summer, and the app has worked fine until Jan 8th 2026 when it stopped showing the useage graphs. It will show me bills to download when I submit meter readings. I have deleted and re-installed the Eon app several times. I have cleared the app cache and nothing seems to work. There doesn't seem any way to get help directly from Eon hence the use of the forum. Hope this answers your questions
Hi @FJM I've got to admit the Eon Next app can be temperamental. Hence a lot of members use the Bright app.
I would suggest contacting Customer Services explain what you are missing on your app and ask them to see if they can get a remote reading from your meter. By doing that if there are any problems then they can refer your problem to the various teams for investigation. The forum is primarily Customer to Customer and doesn't have access to your account.
Ways to contact Customer Services can be found here https://eonnext.com/contact
A very warm welcome to our Eon Next Community and thank you for reaching out here, 😊
As @WizzyWigg has advised if all is working fine with your smart meters itself, then it may be something we need to raise with our app team to investigate further. Please contact our customer service team or you can pop me dm (direct message) and I can surely get this looked into, for you.
If there is anything else I can help you with please let us know. 💜
The Future of energy is Renewable ? So let's work this out together! ✨
Did you know, we recently launched a brand new type of product! The Smart Saver! We would love to hear your views and thoughts on this, so please get posting here ?Smart Saver - Have your say!
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@FJM no problem, I have popped you a message 😊 are you able to see the little speech bubble on the top right hand corner, it should pop up with a private message in there.
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