This is my second time of writing this so let's hope it works this time.
I recently switched to Eon next and where my smart meter in-house display started to display my electricity use in monetary terms almost immediately. My gas display still does not after two weeks.
I contacted Customer Service and was advised to book an engineer visit which will happen in a few weeks time.
I now understand from reading this forum that it can take several weeks after switching for the display to work fully. I checked the display again and in the Gas Account menu it says ''Waiting for supplier details''.
Was I wrongly advised and should I cancel the engineer visit and just wait another few weeks to see if the display starts to function fully?
Any advice welcome.