[TasleemAkh2]

I am requesting that E.ON Energy consider lowering the cost of my energy bill due to my personal and financial circumstances. I am currently on a low income with no employment, as I am a retired housewife living with physical disabilities. I suffer from a leg ulcer and fibromyalgia, which cause chronic pain and limit my mobility, making it difficult for me to work or manage additional financial strain. Because of my health conditions, I also rely more on heating and electricity to maintain comfort and safety at home. For these reasons, I kindly ask E.ON to provide support through reduced energy costs or additional assistance, as the current bills place a heavy burden on my limited income and wellbeing.

[Poppy_EONNext]

Good Morning @TasleemAkh2 & Welcome to the Community 🙂

Thank you for reaching out and explaining your situation, I want to assure you that we are committed to supporting our most vulnerable customers!
I am going to reach out to you via DM so we can discuss this further privately and take a good look into your account together 🙂

We completely understand that it is incredibly hard to speak up about financial difficulties and vulnerabilities. It takes significant courage to share personal details about income and physical disabilities.
Please know that here at E.ON Next, our teams are here to listen without judgement.

👉 Speak Up Month 👈 is a great time to raise concerns, and seek support where needed! With multiple support channels available, check out what support may be available to you!