• Join Date: Jul 2021
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    Paperless communications


    15-08-21

    How do I request paperless billing and that all communication is made by email?

    The most obvious option of 'communication preferences' doesn't seem to include any option, and I haven't been able to find any other reference to this in my account details or on this forum.

    Thanks.
  • Join Date: Apr 2021
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    22-08-21

    Hi @Andrew

    Thanks for taking the time to post!

    Is there any chance you can pop me a private message with your account number or address so I can look into this with you and make sure this is all updated? I'll be back with you as quickly as I can.

    Alternatively, it might be worth popping over to our Facebook and Twitter pages and asking one of our amazing Digital Operations Team to give you a hand - they're available 8am-10pm 365 days a year!

    Hopefully we'll speak soon!

    Beth :)

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