I have not had an up to date statement for my gas since December 2024 and my electric since January 2025. I need up to date statements urgently.
I have asked over the phone, and emailed, still nothing.
I need these for using for proof of address. As the company will not accept the old ones, and they are really strict about what they use for proof of address.
Does anybody else have issues with getting statements for their pay and go meters.
I would be grateful for any help or suggestions
Last edited by Moomin17; 25-07-25 at 22:15.
Reason: mistake in date
For prepayment meters, our system isn't designed to issue monthly statements as prepayment works as 'top up when you need'. We typically only issue annual statements for standard prepayment.
We could possibly look into sending you out a letter confirming the supply if this would help for your proof of address?
Let us know 🙂
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@Poppy_EONNext I would need it urgently as it in today or by Monday via email, as my mortgage is currently in the middle of being processed and I have been told I would need any information from Eon Next by Monday at the latest.
Hi @Moomin17
Will your mortgage company not accept a bank statement with your address on? Most will.
If you do online banking that should be the fastest route.
Hi @Moomin17
Will your mortgage company not accept a bank statement with your address on? Most will.
If you do online banking that should be the fastest route.
I wish it was that simple. They have all my bank statements, unfortunately because my mortgage application is with my bank, they cannot accept them as proof of address. Mortgage lenders are really strict as to what they accept as proof of address and proof of id. They cannot use proof of id for proof of address and vice versa. I have managed to get Eon to do an explanation as to why they only do annual statements, and a letter proving they are my energy supplier.
I am glad to hear you have managed to get what you need for your proof of address @Moomin17
I hope your mortgage application is smooth sailing from now on 🙂
I appreciate this was a while back, and I am just checking in to see if you managed to get everything sorted with your mortgage application? From recent experience I understand it's not an easy simple process and I hope it all went well for you. 😊
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