I notice that Eon Next customers get frustrated when trying to get help from Eon Next to help deal with any issues/problems. This is because they may not realise that the best way to get help is by sending Private Messages on Facebook and Twitter.
So this announcement is to point this out that the quickest way of getting help is as advised above.
Thank you for your attention.
Nobody is replying to my private messages to staff.
Then I suggest you join Twitter and send them a private message there.
If you decide to give it a try, let us know how you got on.
If you decide not to then why not?
Don't do Twitter and certainly not Facebook!
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Not a good way to run customer communication - using third party.
Just own your own problems.!
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Don't do Twitter and certainly not Facebook!
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Not a good way to run customer communication - using third party.
Just own your own problems.!
.
.
.
.
.
That doesn't make (common) sense to me!
Why isn't it a good way to run customer communication?
What do you mean by owning ones own problems?
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