[Roverman]

Since having a working Smart Meter fitted, why do I get much more frequent visits from Meter Readers?

[JoeSoap]

@Roverman

Are you smart meters fully functioning and do readings show up on your account as ‘Smart’ at least once a month or are the readings showing as ‘Meter Reader’ or similar? If you have monthly smart readings showing on your account then I’ve no idea why you get frequent meter reader visits. How often is frequent?

[DebF_EONNext]

Have you recently been added to the Priority Services Register @Roverman? It could be that you have been marked down as unable to read meters in error.

We usually send a meter reader twice a year however some people have their meters read every 3 months due to certain vulnerabilities. Another possibility could be that your gas and electricity meters are being read at different times so could essentially be 4 visits a year rather than 2 (twice for each meter).

If you want to speak to someone about it further you can get in touch with our energy specialists who will be able to take a look for you 😊