I've tried calling repeatedly, but after being on hold for an age, only to be cut off I've given up!
I've had no vouchers for the ebss scheme for the last 2 months. All the previous ones have arrived with no issue (except the postal strike holding the first one up)
No account details have been changed at all, the address is correct, etc etc. they just haven't arrived.
You could send an email to hi@eonnext.com with ‘Feb and Mar EBSS Vouchers Not Received’ as a title and all your personal account details in the body. It can help to have an email trail if issues don’t get resolved and you need to progress to a complaint.
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
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We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
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