Hi, not sure if there is something wrong with the EON reading system lately. As I always give meter readings around the 25th of a month, but recently they don't seem to be taking them. I will get charged for one of the utilities not the other and I have not had a statement since October.
I have had to chase this a couple of times as one month EON did not charge me. But this seemed to go a bit haywire as they then took some money, then put some back in to my account.
Hey @Theldron, I can see that you've been chatting with my colleague about this today over social media, you should get your bill in the next few days we are just waiting for today's calorific values to come through from the industry so that we can correctly convert your usage to kWh and bill you accurately. Once this comes in your bill will be released 😊
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It's not unheard of. I myself had similar issues this year with no direct debits taken, and no activity on my account (transactions or statements) for almost four months. Minor gremlins in the back office somewhere, but I managed to get it sorted thanks to some intervention from @DebF_EONNext. Hopefully she will see this and take a quick look for you.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
Morning 👋 There can be lots of reasons why a statement has not been released yet, so don't worry! An Energy Specialist will be able to take a look and get this sorted for you 😊. Please contact usso we can look into it for you.
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@Theldron - yes I've had this exact same thing with my Gas. I have a SMART meter - you don't say if you've got the same? I had to do a manual meter reading in Nov '22 (SMART meter not sending) and then everything went odd on bills (confused by the Gov Energy Support Scheme payments and EON not having taken Gas payments since July). Two months on (Jan '23) and I've had to ring them back again as my Gas payment is still not occurring. They have tried a SMART meter software update today but can't test it remotely for 48 hours! No estimated meter readings were happening either in the interim (apparently if you have a SMART meter the estimated readings only occur every 3 months although I've not seen evidence of this happening yet!). The manual meter reading submitted online earlier today does seem to have triggered a bill though. I don't have time to spend 1 hours on the phone every month though (45 mins waiting for an answer) so I hope this fixes it. I hope your problem is also fixed - if you have a SMART meter has them for a software update. Clarissa
@Theldron - yes I've had this exact same thing with my Gas. I have a SMART meter - you don't say if you've got the same? I had to do a manual meter reading in Nov '22 (SMART meter not sending) and then everything went odd on bills (confused by the Gov Energy Support Scheme payments and EON not having taken Gas payments since July). Two months on (Jan '23) and I've had to ring them back again as my Gas payment is still not occurring. They have tried a SMART meter software update today but can't test it remotely for 48 hours! No estimated meter readings were happening either in the interim (apparently if you have a SMART meter the estimated readings only occur every 3 months although I've not seen evidence of this happening yet!). The manual meter reading submitted online earlier today does seem to have triggered a bill though. I don't have time to spend 1 hours on the phone every month though (45 mins waiting for an answer) so I hope this fixes it. I hope your problem is also fixed - if you have a SMART meter has them for a software update. Clarissa
HI Clarissa, after speaking with somebody at EON on Twitter this has been sorted for now. I do have a smart meter on one of the utilities I can't remember which one though. This didn't seem to be sending the readings either but will wait to see if this has been sorted now. I try to make sure I give readings every month as I don't trust the smart meters anyway. So when this was not working the thought of suddenly getting a huge bill when it finally got going again was starting to make me nervous. I'll keep an eye out at the end of Jan. Hope yours is now sorted.
@Theldron - I think I'll follow your lead and given manual readings in parallel from now on. Equally the thought of that impending massive bill had me worried too. Fingers crossed for both of us in 2023 🙏
@Theldron Hi, I'm having exactly the same issue with my account, it isn't a smart meter but I provide readings every month, there are over 800 pounds sitting in my account, I tried to phone EON but it is impossible to get through to customer service, I start to think this is some kind of marketing trick to make me comfortable so I use more gas & electricity!!!
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