I am in need of some emergency assistance but can't get through to anyone. I Tried for 2 hours yesterday and again today been on hold to the emergency help line for over 1 hour with no answer.
My standard prepayment pay meter screen has gone completely blank and I cannot make a top up.
I'm classed as a vulnerable customer can anyone please help me?
If your meter has 'died' but you are still on supply, then don't panic too much. Your meter needs looking at but it should be in 'free vend' mode for the moment.
Send an email to hi@eonnext.com with your account details and 'PAYG meter failed' in the subject and you should get a response if you cannot get through on the phone.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
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