Thanks for waiting for us! - I am sorry that you have not had any vouchers yet! 😮
Once you have checked your account details we will need to know - do you have both your electric and gas supply with us?
If you do then we can have a look what has happened here. But if we do not have the electric supply then you would have to speak to your electric supplier about your EBSS vouchers🙂
🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
Ok, firstly, are all your account details on your app and/or the E.On Next website all up to date. As in, is the account properly registered in your name and at your address? If all these details are up to date, and you have been in the property before the voucher scheme launched, this should have been an automatic process.
I assume your meters are conventional key or card meters. If they are actually Smart Pay as You Go prepay meters, you don't get an actual voucher. The credits are applied directly to the meter itself, remotely.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
I have just checked, and all my details are up to date on my profile and the website. I have lived in the property for over 3 years. I am on a conventional pre-paid card meter which I top up at the local PayPoint when required.
Okies, in which case then I can only assume you have been caught up in the very small minority of customers for whom there may have been some kind of glitch somewhere in the system. Normally I would advise a call to Customer Services to try and resolve this, but you are certainly one and possibly two vouchers down now and that's not a helpful place to be, what with things as they are and winter well on the way.
What I'm going to do is pass this on to one of our fabulous Nexties to see if there is anything they can do to speed up the process for you. We're just a skeleton crew of volunteers here at the weekend who do what we can, but I'll give the lovely @Beki_EONNext a shout for and ask her to pick up on this for you. I can't guarantee how quickly this will happen but I'm sure she'll take a look just as soon as she can. If I open a packet of Foxes Crinkle Crunch biscuits and put the kettle on, she'll likely happen by sooner rather than later. Hang in there, and we'll try to get you sorted👍
You're very welcome. As I say, hang in there and we will try and sort this asap. In fact, @Han_EONNext might well be about this evening...she's a star and should point us in the right direction.
Hi,
I have spoken to my electric supplier today and they have notified me that the vouchers have been applied to my electricity account.
Thank you very much for your help!
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
