I asked eon to change my surname on my account cause it was incorrect, they changed my forename to my surname instead so my account is just two surnames and stopped replying to my emails since they did it. What gives???
Wrong details on my account
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Best Answer
Community Team12-11-22Best AnswerHi @Lughano
Sorry to hear about this, not sure how they managed that! 🤦♂️
I have however, corrected this now so this should show correctly when you next log in.
( @retrotecchie I'll also, go find my stick )Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!
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Level 9212-11-22@Lughano
What gives is probably a human error, which should not have happened, but has and I'm sure it can be remedied. The Customer Services lads and lasses are usually pretty good, but in this case someone has clicked the wrong button or something and it has gone a little awry.
I'll give @PeterT_EONNext a quick nudge and ask him to see if he can find the culprit and beat them with a big stick.Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Community Team12-11-22@Lughano That's right! It will be the same across everything you receive now going forwards 😊
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Level 9212-11-22Thanks @PeterT_EONNext for helping sort this. I don't know what I'd find worse...retroretro or tecchietecchie🤣
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Community Team12-11-22@retrotecchie That's the REAL question isn't it 🤣
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