my smart meter in home display stopped displaying usage and cost of my gas and electricity it does not display the date and the wifi symbol showing it was connected to the meter also is not showing i went on eons help page but that was no help i rang support the lady said she would send an update to the meter but still it did not connect i was told you longer send out home displays and if it was faulty i would have to buy one myself and having seen the ivie bud was the one eon recommend i ordered one through the link on eons website when it came i plugged it in followed the instructions every thing went ok until it came to connecting to the meters and it wont connect i got in touch with ivie bud support they checked every thing at there end but could not connect to the smart meter can you help there are 6 lights on the smart hub 1 flashes bright every 3 seconds 2 flashes dim every 3 seconds 3 nothing 4 flashes dim every second 5 flashes bright every second 6 nothing I have also put the ihd in the cupboard in front of the fusebox and directly behind the smart meter at approximately 18inch distance to be honest the origional ihd had been in the same place since it was installed years ago with no problems until a few weeks ago i have put the ivie app on my smart phone and it says we are having trouble getting data from your smart meter if you need any more info let me know
Last edited by stuartw; 19-10-22 at 14:00.
