Energy bills support scheme

Level 1

10-10-22

2704 views

Hi I'm just wondering if anyone has received there vouchers for electricity, as I've not had anything yet I've tried contacting on what's app no response and I've tried calling but nothing. I thought we were supposed to get them within the first week of every month, my mom is with a different supplier and she has had hers if anyone cam help as I'm getting no communication from eon

10 Replies

Best Answer

Level 91

JoeSoap

10-10-22

Best Answer

@Babe1409

Vouchers should be received by the 11th working day from the start of the month so you should have yours by next Monday 17th October. See para. 5.48 here

I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit.

Level 1

Babe1409

12-10-22

@Babe1409 I have received my vouchers now thank you

Community Manager

Anasa_EONNext

12-10-22

@Babe1409 Good morning! I'm so pleased your voucher has arrived! thank you so much for letting us know! There has been a postal strike in between which may have caused delays for some. Have a fab day! 😊

'The greatness of a community is most accurately measured by the compassionate actions of its members’

Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣

Level 1

Dan89

12-10-22

I’m still yet to receive mine 😬

Level 1

Debsy

12-10-22

@Babe1409 hi I havent recieved my voucher either and can't get any info either.

Level 1

Debsy

12-10-22

I need my vouchers now not next month

Level 91

JoeSoap

12-10-22

@Debsy

Who said you would have to wait until next month?

Level 1

Debsy

14-10-22

@JoeSoap
hi Joe just a figger of speech as I haven't received this month's yet.

Level 91

JoeSoap

14-10-22

Originally Posted by Debsy

@JoeSoap
hi Joe just a figger of speech as I haven't received this month's yet.

Ah ok. You should have them by Monday. This has been a source of distress for many people alongside many other issues resulting from the changes on 1st October.