[Karln]

So.
Can someone at Eon Next tell my why you think your customers are STUPID?
Please dont treat your customers like our politicians treat the electorate.

I have just checked my online account and it says its been 35 days since my last meter readings please send readings.

Now i am on smart meters and on the 9/5/22 my online account said my meters have just sent in readings. ON THE 9TH MAY 2022.

BUT NOW my online account is saying my last readings where taken on the 9th April 2022.

Eon Next PLEASE dont treat me as a stupid person.

WHATS GOING ON WHY HAVE MY SMART METER READINGS TAKEN ON THE 9TH MAY 2022 SUDDENLY VANISHED I ASK YOU?????????????????????????????

[DebF_EONNext]

Hey @Karln 👋

I completely understand your frustrations however we would never intentionally want to upset our customers or make them feel undervalued in any way so please let me apologise, I'm sorry if you have been made to feel this way. I have taken a quick look at your account & I can see that one of our lovely digital energy specialists is helping you with your complaint over on social media.

Please pop back & let us know how you got on once this has been resolved for you 😊 In the meantime why not take a look around the community, take a look at our community values and our how to guides 😊