The first thing I should note is that it looks like your meter and Radio Teleswitch due for recertification and replacement because they're now considered end of service life. Most meters these days last 10-15 years of service life before needing to be replaced, so you might want to consider booking that in when you get chance. I'm also seeing a possible fault on that electric meter, as the display is supposed to remain readable at all times. Does anything show up on the display when you pop the key in? If not, that's a fault and the meter will need to be replaced anyway.
As for your initial question, I'll see what @PeterT_EONNext can do there. If you've only got one meter it's technically impossible to have two tariffs and two accounts at once like this. It might be a case that one of the accounts needs to be terminated and merged into the other. I'll ask Pete to take a look at that as I don't have access to that sort of thing.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
Are you able to confirm that there is only one meter at the property?
As @theunknowntech has also said above, should the meter be completely blank, the meter will need to be changed for a working Prepayment meter (I'm going to assume this isn't the case though, as you've referred to cost, which would indicate that you know how much credit is on the meter and when this is running out etc)
As this is a prepayment meter, what you can see online isn't as important as what it say on the meter, as we won't be billing directly from the account for the usage, all billing takes place on the meter. Using the blue button, please can you send a picture of what you see on screen 'I' you won't need the key in the meter to bring this up.
Thanks - Pete 😊
Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!
Do you agree with a comment? Give the member a 👍
Got the right answer to a query? Click 'Best Answer' ✅
Can't find any help using the Search function or by scrolling through our Community? 🤔 Ask a question by starting a new thread in a sub-forum here!
Find all the ways to get in touch with E.ON Next here
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
