You mention in your FAQ that you bill customers monthly. However, since being transferred over from Eon you have not billed me each month. Previously a bill was generated on the 3rd of the month and money taken from my credit. However, this did not happen last month and I had to request a bill to be made and it has subsequently not happened this month either.
I would like to continue being billed monthly. I have a smart meter that sends you readings, so something is failing on your end.
I think this can be fixed here actually. Mind stopping by for a sec @Beki_EONNext ?
Just another guy passing by... The unknown tech way...
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