Try email again. Suppliers still in existence are under great pressure due to the forced migration of customers from the failed suppliers. At least if you email you have a record of your attempt to contact them. Don't forget to include your account details.
Well welcome to EON Next ! Next what? Next best Energy. Look EON are a well known name right? so at least have the decency to say what number we are in the queue when calling the customer help number. none of us have the time to wait all day, let us choose if we stay. sure great relaxing music, but we are calling because we are unhappy with something - we all know either the call centre will be far away or those on the call centre will be working from home now and maybe gardening at the time of the call.
But PLEASE add to the telephone service 2 simple things
1/ tell us what number we are in the queue
2/ Ocassionally just say "we are sorry you are waiting we thank you for your patience"
I have been trying to contact them since July when they put in a faulty smart meter, dispite numerous emails all they do is send you phone numbers that no one answers
they ask for meter readings which we cannot give as it is not registering usage
however they are happy to put up my direct debit bill regardless of the fact that they have no idea how much energy we are using
I was on hold on Friday for 2 hours before I gave up
why can’t they just send me an email with the engineer department contact information?
Your DD has to be set on a reasonable basis. Since they are not doing that and doing nothing to facilitate the replacement of the faulty meter I think you are well within your rights to pay them nothing until they sort it all out. Under the direct debit guarantee you can ring your bank and get any direct debit instantly reversed. I suggest you do that.
also check on you monthly statements (last page) for the stages of the complaints process. Demand that they tell you what their diagnosis of the problem is and why they are unable to fix it, which will be useful evidence if you have eventually to go to the Ombudsman.
Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
4 attempts to call yesterday all 25 mins + on hold with no answer, email and messages not answered.
I was ported across from n power with no choice.
If I don’t get a response by tomorrow I’ll be leaving
welcome to Eon, where they can ignore you because they know you don’t have any choice.
other providers are probably not accepting Eon customers transferring as there would be too many to handle.
@Denis Anasa here 👋 I'm sorry to hear that you've not had much look getting hold of us, we're very busy due to the recent price cap announcement, emails can take between 5-7 days to be answered, you could be waiting 45 plus minutes on the phone depending on what time you call us, we're available on WhatsApp, Facebook and Twitter which can take 2-3 days before we get to you at this time, By phone or WhatsApp are probably the quickest ways to get hold of us.
I can't locate your account with your user name so couldn't have a quick look for you but please reach out and we will get back to you.
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