[Chrisha]

The start meter reading on my account is totally different than the final meter reading on my last bill from Symbio. I have emailed eoonext and tried to sort this out with them. I am shocked and surprised at the awful customer service of eoonext. They have no desire to help me and seem to be attempting to make me pay for electricity that I have already paid for from my previous supplier. Anyone else in the forum having similar problems?

[meldrewreborn]

I too transferred from Sybio to Eon next. My transfer went smoothly.

The mass transfer of customers from failed energy companies was bound to cause issues for the importing company, so i think they have to be cut some slack Go to the Welcome and News section of the forum where @Han_EONNext has a post on how best to contact Eon next.

[Han_EONNext]

Hey @Chrisha😅

Hannah here 👋. I agree! It is super important to get those readings rectified 🤟. Did you manage to get in touch with us and sort this out?

[Chrisha]

Maybe when they try to overcharge you for £3000 of electricity you will cut them some
slack too? It’s only money eh

[meldrewreborn]

@Chrisha

So what happened? You've been silent since March. It might help others if you explained.