[18332]

what is a provisional transaction? will i need to pay this new amount instead of my current direct debit, or is it in addition to it?

[Han_EONNext]

Good morning @18332 😊

We have previously been chatting about provisional charges and explained what they are, you can find the thread here.

I hope this helps answer your questions!
Hannah 💚

[theunknowntech]

Hiya @18332 ,

As far as I'm aware, provisional transactions are not yet confirmed and can be ignored until they're finalised.

[18332]

@theunknowntech but what happens if it is finalised?

[meldrewreborn]

Then it’s no longer provisional- it’s one thing while it’s provisional but after that it’s either withdrawn or confirmed.

[meldrewreborn]

@Han_EONNext

So the issue is that gas is supplied by volume but billed in kWh. Thus a conversion has to be carried out, most of which is straight arithmetic, but one factor is the calorific value of the gas in the system over the supply period. Gas from different sources has a different calorific value, and thus the average value of the gas in the system varies over time. This will impact on bills, but only marginally, as the drift is very slow.

Hence provisional charges when the latest calorific value isn't available at the time of billing. IF this were explained , by saying "This charge will be reassessed in your next bill and might change marginally" then customers might not be concerned.

[Han_EONNext]

@meldrewreborn I will let our team know 😊