What the hell is going on change us to e on next tell us to down load app to top meater up but no option to top up on phone for 4 hours now lost a days wage and 2 freezers of food cos this compony can't get it right bloody joke and nobody replys on here how I going to feed kids
No electricity now for 4 hours
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Best Answer
Community Manager25-04-22Best Answer@Ratastorm106 I'm so sorry to hear that you've not been able to top up. We are having some issues at the moment with this which we're working on.
The Community is not manned 24/7 so for anything account specific or for an emergency such as yours you would need to contact us via Facebook, insatragram, twitter or over the phone 0808 501 5200 from Mon - Fri 9am - 5pm, we're available 24/7 online and if you have an emergency you'll take priority 🙂'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣
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Level 125-04-22@Anasa_EONNext that's all well and good but no answers phone we are now 6 hours with no electricity and phones running out of charge so basically we screwed and kids have no cooked meal and this all eon s fault -
Level 9125-04-22@Anasa_EONNext
So Eon Next has some issue which you are sorry about, but no practical help is given. If customers can't get through to customers services than what are they supposed to do , when the fault lies with Eon Next? Its not good enough.
Why don't you DM @Ratastorm106 and then they can give you account details so that she can have power again?Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Community Team25-04-22Good evening @Ratastorm106 🙂.
Anasa has now finished for the day, did you manage to get through to somebody?
Hannah🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈 -
Level 125-04-22Same issue here, i just get a message "Something went wrong".
and now i'm getting a message saying my credit is low. I bet their process to disconnect the meter works flawless!!!
Been on the phone 78 minutes and when someone answers they busy me by pressing another button. Absolutely disgusted by the organisation now.
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