Hi, I'm having problems with my top ups not getting to my meter, like so many other people at the moment. I've seen a couple of people mentioning topping up in a shop. How do we go about this please? Seen mention of using a barcode but where do you find this? I don't have a key/card to use to top up as it's a smart meter. My credit is very low now and Eon Next just keep telling me to keep waiting for my credit to appear. It's getting ridiculous!
Edited to add: I found the barcodes on the Eon Next App. Took them to 2 different shops and the post office. It failed to work at each of them. I'm now down to very little electricity credit and still no way of topping up. Eon Next is a shambles.
Last edited by Emma0108; 19-04-22 at 17:39.
Reason: Found answer for question I was asking
@Emma0108 Hi Emma and welcome to the community👋 I'm so pleased that you were able to find the answer that you were looking for!😊
As part of Stress Awareness month the topic is 'Community' and so we thought it would be a great time to try and get to know our members more - we'd love to know more about you https://community.eonnext.com/thread...1#post8980😊
'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣
@Emma0108 Hi Emma and welcome to the community👋 I'm so pleased that you were able to find the answer that you were looking for!😊
As part of Stress Awareness month the topic is 'Community' and so we thought it would be a great time to try and get to know our members more - we'd love to know more about you https://community.eonnext.com/thread...1#post8980😊
Did you read my whole answer? I found the barcodes, they didn't work. I wouldn't count that as finding the answer I was looking for. And my electricity meter is still not showing the credit I've been waiting for since the 15th, despite receiving an email telling me everything is fixed.
@Emma0108 Anasa here 👋 you edited your original question 3 days ago at 18.09 and it says ' I've found the answer' if you're still struggling please contact us via Facebook or twitter or over the phone when we're next open on Monday and we'll be happy to help with more specific account queries 🙂
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
