@Karln I'm so sorry to hear that you've not been able to get hold of us over the phone, our phone lines are open 9am - 5pm Mon - Fri. I'm not sure what number you've been trying but here is another one 0808 501 5200. We are a little busy so if you do call again please know it may take us longer than 10 minutes to get back to you.
If its account specific you can also get hold of us via twitter or Facebook or you could send an email to Hi@eonnext.com.
If its not account specific perhaps we maybe able to help you here on the forum 😊
'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7 across our Social Media Channels? There are lots of ways to contact us over here!📣
@Karln I'm so sorry to hear that you've not been able to get hold of us over the phone, our phone lines are open 9am - 5pm Mon - Fri. I'm not sure what number you've been trying but here is another one 0808 501 5200. We are a little busy so if you do call again please know it may take us longer than 10 minutes to get back to you.
If its account specific you can also get hold of us via twitter or Facebook or you could send an email to Hi@eonnext.com.
If its not account specific perhaps we maybe able to help you here on the forum 😊
Hi the number in your post is the one i have been ringing. Its not the fact i am on hold for 10 to 20 minutes. Its the on hold for 10 to 20 minutes then being cut off. I dont do Twitter. I have emailed and tried facebook all to no avail.
@Karln If you've sent an email and message via Facebook we will get back to you, its not an instant chat so you could be waiting an hour or two but it will be picked up today and once it is picked up it will become an instant chat with the digi specialist 😊
@Karln If you've sent an email and message via Facebook we will get back to you, its not an instant chat so you could be waiting an hour or two but it will be picked up today and once it is picked up it will become an instant chat with the digi specialist 😊
Thanks. I would prefer to speak to someone because it is to do with multi-pal things with my account. And i am starting to panic a be this end.
Why do Eon Next keep hanging up on me when i phone them?
I have been none stop on the phone trying to get through since 9am this morning but always the same, I phone. I wait. Eon Next hangs up on me.
@Karln I'm not quite sure I know its frustrating when that happens my guess is that its because the phone lines are super busy, if you've sent us a message via Facebook we'll pick it up and if you prefer a call back we'll be happy to give you a call back so please don't worry we will get to you 😊
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