[MCeeJay]

I have a SMETS1 (I think Liberty 100?) Smart Meter from my previous energy supplier. I moved to E.ON in December 2020 and the Smart Meter did not send any readings.

Over the next 12-18 months I rang E.ON several times and was either told "we are waiting for a software update" or "it just takes time to connect, please be patient".

So now I've been moved to E.ON Next I thought I'd call and ask again, only to be told "it takes time to connect, please be patient"....... am I just being fobbed off here? It's been 18 months so I can't be accused of not being patient!

I find it a real pain to send off meter readings, I forget every time how to do it so need to Google it, then I entered one in wrong one time and really ****** up my bill, plus I'd like to actually see what gas/electricity I am using on the display of the device in my kitchen that I have left on despite it not actually showing anything!!

I see a lot of people don't like or want a Smart Meter, but I have one and am desperate to get it working, what can I do? I feel I will just get fobbed off again if I call to ask.........

[theunknowntech]

Hmm... It should have worked that entire time. E.On had full support for the Secure Liberty 100 meters so this doesn't sound right.

Let me get a wild @PeterT_EONNext on the case for you. :)

[MCeeJay]

thanks @theunknowntech , much appreciated. Like I say I do feel I have been constantly fobbed off over the last 18 months. I even went through the process to book a new Smart Meter installation via the online form, seemed to be going quite well (I could have had an appointment this week!) until it got to the end and said "Something went wrong...." :(

[theunknowntech]

Yeah that can happen, especially if you already have a smart meter.

Ultimately, if your current one is dead and unrecoverable, you'll qualify to have it replaced with a SMETS2 setup for free. S2 is generally better overall because it actually works properly!

[MCeeJay]

Originally Posted by theunknowntech

Yeah that can happen, especially if you already have a smart meter.

Ultimately, if your current one is dead and unrecoverable, you'll qualify to have it replaced with a SMETS2 setup for free. S2 is generally better overall because it actually works properly!

Well I actually hope that is the case, my issue just seems to be getting to talk to someone that will help and not fob me off...........

I did think about making a complaint, but thought I'd try these forums first 👍

[theunknowntech]

No worries. I'm only a forum volunteer but I've got an impressive range of tricks up my sleeve, one of which is my friend Blastoise186 who knows even more than I do.

I like to do things dynamically and I'd usually ask you to do some diagnostics with me. However, in a case like yours, it's already pretty obvious that the meters are currently dead and that the only diagnostics available are ones that are far beyond my reach - I don't have access to the advanced tools that Peter does. He'll be along when he's got a chance. :)

[PeterT_EONNext]

Hi @MCeeJay

I'm sorry to hear that you've been having trouble with your Smart Meters for an extended period of time 😔

I can see that you've already spoken to an Energy Specialist about this, however, I want to provide you with some more details that may or may not have been covered with you before.

For all accounts with Smart Meters moved from E.ON Energy over to us here at E.ON Next, that have no functionality, your account is filtered into a list that we are aware of.

Our Smart Team will spend time from the point your supply joined us to work to get your meters enrolled onto the DCC network so we can communicate with your meters, take your readings remotely, this will also allow us to send updates to your IHD so you can monitor your usage.

We have to wait 8 weeks from when your supply has 'become live' with us (for you, this will be 14th July, and please note, this isn't from the date you'll be billed by E.ON Next, it's the date your meters went through the Change of Supply process in the background from E.ON Energy's system onto our system at E.ON Next).

If at this time, we haven't managed to get your Smart Meters working, we can then raise the issue with the DCC directly and ask them to try and diagnose the issue, it's at this point, they will let us know whether or not the meters will need replacing.

If you haven't seen any meter readings appear on your online account by 14th July, please do get in touch with customer services again and ask that your Smart Meter issue is escalated so that this can be chased for you at the earliest possible time.

Hopefully, this won't be the case and we'll be able to communicate with the meter within the next 6-7 weeks.

Pete 😊

[MCeeJay]

@PeterT_EONNext Thanks, I did manage to speak to someone who was a little more helpful, although the impression I got was she couldn't connect to my Smart Meters and it might have to be the case that I would have to wait until they were upgrading to SMETS2 in my area. She also raised a complaint on my behalf for being fobbed off over the last 18 months (I didn't actually ask for that, but fair play!).

What you have said has made it more clear to me what is going on, so I'll keep my eye on it and then escalate if it still is not working by that date. Fingers crossed they will start working so I don't have to keep giving readings 🤞

[meldrewreborn]

DCC reckon that all SMETS1 meters will be functional by end of 2022.

See this:

Smart meter network doubled in 12 months | Smart DCC

[theunknowntech]

I'll be brutally honest here. I kinda hate SMETS1 meters as they're a nightmare to deal with half the time. MANY of the issues with them were caused by pretty much everyone running off in completely different directions from each other and a lack of collaboration created a huge mess. I especially hated the proprietary Centrica WAN, because it was literally locked down to ONLY British Gas. They basically made it so that only BG installed meters would work with BG and if you switched to or from BG, your meters were basically guaranteed to lose all smart features almost instantly.

You can see why S2 uses a single network instead!