Every month (roughly) I get asked for my meter readings and I always provide both my gas and electric readings at the same time. However, every time I go to the meter readings screen in the app it tells me I haven't given any electric readings yet. What's going on?
Electric meter readings won't save
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Best Answer
Level 4320-08-22Best AnswerHi @ManlyStump
Do your monthly bills (assuming you're getting them) show the meter readings as estimated or customer reads?
If you log into your online account rather than the app can you see your meter reading history there? -
Level 120-09-22
I can't find anywhere on the online portal to see monthly bills, when I go to meter reading history there's two electricity meters, one "active" with no meter reading history, and one "no longer active" which had meter readings up until December last year, but I haven't changed meters at all in the 5.5 years I've lived at this house. -
Level 4320-09-22Hi @ManlyStump
Presumably the two meters shown in your meter reading history have different serial numbers?
I would compare these with your actual meter and see which one is correct. If your actual meter is the one which is showing as 'no longer active' then I'd suggest contacting Customer Services ASAP because it would mean that your account has been changed in error. -
Level 120-09-22@Andy65
Yes, that is the case, my actual meter is listed as No Longer Active. Guess I'll try and get in contact with them then. Thanks for your help.
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