Hi everyone, Happy June! I hope you're all enjoying the sunshine!
I know there's been a lot of chat about spam posts on our Customer Community recently, we've had an update from our platform provider over the weekend and I wanted to update you all 😊
While we've not implemented the following just yet, we have the following on our radar to utilise if necessary:
I just want to take a moment to thank all of you who have kept us in the loop when spam posts have appeared which we've missed, I really appreciate it. I also want to reiterate Hat's message here where she advised not to click on any links you may see, and to delete any DMs you may have received.
I know it can sometimes seem like we're sat about doing nothing but I promise we're as frustrated by it as you are, and we're working our hardest to make sure you aren't pestered by any more spam!
Any questions, just let me know!
Beth 😁
I know there's been a lot of chat about spam posts on our Customer Community recently, we've had an update from our platform provider over the weekend and I wanted to update you all 😊
- We have blocked the users posting the spam messages, and blocked emails with the same domain at the end for now as well. We've made the decision to do this as the majority of the spam accounts have used this same address ending.
- We've also added a blocker for other spam email addresses that are using random domains. This will hopefully mean going forward we see a significant drop in spam messages making their way through.
While we've not implemented the following just yet, we have the following on our radar to utilise if necessary:
- We can add an IP blocker for geographical locations outside of the the UK - This will block international spam accounts (which appears to be what we've fallen victim to in this circumstance) - The reason we're currently hesitant to do this is because it also blocks any access from outside of the UK, and we don't want to penalise any customers we have who may happen to live abroad.
- We can also add a manual checking system to the Community, whereby the likes of Hat and I would manually approve each new customer account in the community by checking the email address.
I just want to take a moment to thank all of you who have kept us in the loop when spam posts have appeared which we've missed, I really appreciate it. I also want to reiterate Hat's message here where she advised not to click on any links you may see, and to delete any DMs you may have received.
I know it can sometimes seem like we're sat about doing nothing but I promise we're as frustrated by it as you are, and we're working our hardest to make sure you aren't pestered by any more spam!
Any questions, just let me know!
Beth 😁
