I emailed E.ON in Aug 2022 to report a fault on my SMART meter, I received a reply in Feb 2023, Does it normally take 5 months for them to reply?
Poor Customer Services
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Level 9111-02-23Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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25-02-23@Chad24uk Our customer service usually does not take that long to reply. Although we did find in the past months with the energy crisis and the increase of requests that our teams where overwhelmed.
Is there everything sorted for you now. Is there anything we can do to support you ? -
Level 225-02-23
Not really, The reply that came was not helpful, it asked me to reconnect my smart meter to my electric meter which I had done, it then told me my inquiry was closed, despite the issue not being resolved!!
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Level 9125-02-23@Chad24uk the smart meter is the actual meter- are you talking about an In Home Display?
attached to the electric meter is the communications hub that is the interface between your meter, the IHD, and E.On Next (via the DCC)
Which part(s) of this arrangement are not working? -
Level 226-02-23
Sorry, the home display is not showing the correct tariff. I was asked to reconnect the home display unit to the meter which I have done but still shows my old tariff rates. -
Level 9126-02-23@Chad24uk
the actual meter need to be refreshed with the correct tariff . The IHD gets its info from the meter via the comms hub.
sending an email with “tariff update required” as the subject line with you account details in the message body might do the trick - no guarantees though. -
Level 927-02-23Customer service is terrible, I asked what I thought was a simple question (via email) at the beginning of November 2022 and had only 3 replies since then, 2 quite quickly - "I'll be happy to look into this" and "can you confirm your post code", the 3rd was from 10/02/23 saying it was being forwarded to the smart meter team (and only after I had chased up a few times).
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