Has everyone received their second £66 voucher for us on PrePayment meters? I'm still yet to receive my 2nd voucher, I was told previously they would be sent out in the first 2 weeks of each month and now we are halfway through the 3rd week and still nothing!
EBSS 2nd Voucher
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Level 9223-11-22@lwig86
Some have, some haven't. I suspect there have been a few delays because of Royal Mail industrial action. I'm beginning to forget what our postie looks like.
If nothing forthcoming in the next couple of days, you will need to contact Customer Services to arrange a replacement.
Last edited by retrotecchie; 24-11-22 at 16:52.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons. -
Community Team24-11-22Good afternoon @Iwig86 😊
I understand that the vouchers came by sooner last month, but we are not too sure when the vouchers will arrive this month 😊. They can come anytime within the month, if it gets to the end of November and you are still waiting then please swing by and let us know.
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There are lots of new ways to contact us! If you do need us please 👉get in touch👈
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Level 9224-11-22@Han_EONNext
I also have to mention that every day of Postal Strike means two days delay to the customer. Not only is mail not being delivered, it's not being sorted either. -
Level 9124-11-22The EBSS Guidance for Electricity Suppliers para 5.50 states that, ''Suppliers should seek to ensure that vouchers reach customers within 11 working days of the start of the scheme month.'' Although the key words here are ''seek to'', it seems a shame at this stage of the game that pre-pay customers are still waiting so long for their vouchers without much of a clue when they will arrive. Royal Mail strikes can only account for a part of the delay.
Last edited by JoeSoap; 24-11-22 at 16:36. Reason: Correction made
I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
Level 9124-11-22@JoeSoap
Naught naughty Joe - the Royal Mail strikes are nothing to do with the Post Office. The former was privatised, and the latter is still in public hands.
And guidance falls far short of enforceable law.Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 9124-11-22
Thanks for keeping an eye on me... I'm still a novice at this game 😳 and have edited my post. Yes it is guidance and it does say ''seek to'', nevertheless... the issuing of vouchers is falling short of what customers should reasonably expect... in my opinion (to avoid further correction 😁).
Anyway, @retrotecchie mentioned Post Office first 😁 -
Level 9224-11-22@JoeSoap
I did. I did. Bad retrotecchie. My original post (or should that be mail?) has been duly amended and I have beaten myself with a big stick.
The Post Office are the ones sometimes being a bit funny with actually processing the vouchers once they do arrive.
E.On Next 'could' just send barcodes to customers, redeemable at PayZone, Paypoint and The Post Office, via the app or online account electronically.
Royal Mail vans round here have 'Post Brenhinol' on 'em, and I'm easily confused.Last edited by retrotecchie; 24-11-22 at 17:02.
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