Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
I'm sorry to hear that you're having trouble with your electricity meter.
I've referred this to our metering team to investigate as we're having trouble communicating with the electricity meter. I should know more by Tuesday.
Pete 😊
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I'm sorry to hear that you're having trouble with your electricity meter.
I've referred this to our metering team to investigate as we're having trouble communicating with the electricity meter. I should know more by Tuesday.
Pete 😊
Hi Pete
I was just wondering if you have had any joy with the issue?
Hi,
Not to hijack this thread, but the exact same has happened to me. (EON to EONNext Customer). Meter is not sending readings back (from May this year). Had to send manual readings. SmartView2 has also been playing up, freezing etc.
Is it best to wait for my meter to start responding back (if it ever does!), before I buy myself a new IHD from ivie, I've checked and it says it's compatible.
Sorry for the late reply to you, I wasn't around much this week to be able to get back to you over here.
Our metering team sent some updates a few days ago from the looks of it to try and get the electricity meter communicating with us. I'll keep an eye on this so we can work as quickly as possible to get things up and running as they should.
I'm sorry to hear of the issues you're experiencing too.
I just had a quick look and it looks like previously we received your reads on the 22nd of each month. When your meter was moved over to our system, it was set to the 6th for some reason and this caused a couple of issues. I've managed to successfully take readings for 22nd June.
I've set your account to auto take your readings on the 22nd of each month now, so please let me know on here if on 22nd July this doesn't happen and we can go from there.
In regards to your in home display, this should be working normally even if we're not receiving your readings, as the in home display gets its information from the HAN (Home Area Network) signal from your meter. Have you tried resetting the in home display to see if this resolved any issues? The displays come with a 12 month warranty which it looks like you may not be covered by now, so if you have any further issues, the Ivie Bud may be a better option for you.
@PeterT_EONNext Hi, thanks for your reply and hopefully sorting the issue out. I can see on my account that it has now done a smart reading for June, I will check if July's works on the 22nd or soon after.
I didn't really get on with the SmartView2 and after reading various comments in this forum, that the best you will probably get is a replacement of the same type. So I've decided to invest in the Ivie.
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