Hi @theunknowntech , an you see the pics now? Any ideas? Thanks....
Smart gas meter has never communicated to IHD
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Level 7812-04-22Oh right! Sorry, I forgot about this thread in the crazy rush that came through here recently.
Those photos did indeed come through. I think I have some idea now. If you check your electric meter, could you tell me if the Comms Hub is either an EDMI Standard 420, or whether it's branded with Toshiba or WNC. If it's one of the latter two, it should also have SKU1, SKU2 or SKU3 on it. I'd like to know which one you've got as that will help me figure out what diagnostics I can do.Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is! -
Level 113-04-22No probs, and many thanks... The gas meter doesn't appear to have anything like a comms hub in it. And no wires going to the electricity hub, where there's a WNC hub with SKU1 Cellular on it...
Wondering if there should be a comms hub in the gas cupboard also, or of the one in the electric meter cupboard does both... I can check with neighbours to see if they have 2 comms hubs (it's a new build estate).
Many thanks!
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Level 7814-04-22Nope, just on the electric meter as it does both at once. And that WNC SKU1 Cellular Hub is exactly what I'm looking for. :)
Both the gas and electric meters have an internal radio that they use to communicate with the hub. The Comms Hub just lives above the electric meter because it's a convenient place to put it and also gives it unlimited juice to run off. You don't get charged for that however. :) -
Level 121-04-22@theunknowntech great thanks - sorry I only manage to log on every few days - so is there some config I can do to make the gas work? Thanks for your help...
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Level 7821-04-22Not really I'm afraid. It can only be done remotely.
However, my friend Blastoise186 had a tip from one of his industry contacts recently. It's possible that recommissioning the IHD and gas meter might fix the issue and that may be something @Beki_EONNext can help you out with. It could also be range issues, but I find that unlikely as the install would have been aborted if that was the case.
The other fix I'm thinking of is a replacement IHD like the ivie Bud. -
21-04-22@theunknowntech We can't recommission the IHDs without ripping out the entire smart system... It's crazy I know, but it is not sustainably ethical to do so. Especially if the meter is communicating with us.
@Salvador Are we receiving meter readings from your meter? -
Level 7821-04-22Are you sure? A product manager at Geo thinks it's possible to do with some well placed SMETS Commands. :)
It's actually just a case of pairing the IHD up again, mostly by sending the SMETS Commands to authorise the GUID for it to join the HAN. You might need to get the smart team involved though, as only they have the permissions needed. :)
And probably a similar story for the gas meter, although additional precautions should be taken if you're going to do that.Last edited by theunknowntech; 21-04-22 at 19:35.
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Level 125-04-22Hi Becky, you are receiving electricity smart readings but not gas...
Thanks both for your help so far...
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Level 125-04-22Sorry @Beki_EONNext , spelled your name wrong, apologies!
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