My contract ended today but the displayed tariffs,standing charges are way out?
Then having checked the tariff etc they do not even match up with the last v44 tariff I was on.
Usually, this is actually a pretty easy fix and I can definitely ask @PeterT_EONNext to force a tariff update through. His fixes may also cause your IHD to stay in sync from now on, but if it gets out of sync again, feel free to stop by and I'll get Pete to prod your meters again.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
Hi @PhilB I'm sorry to hear that your prices haven't been updated on your in home display.
@theunknowntech is correct! We can get this updated and going forwards, they should update automatically when your prices change 🤞
I've popped you a message if you can please get back to me there.
Pete 😊
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Usually, this is actually a pretty easy fix and I can definitely ask @PeterT_EONNext to force a tariff update through. His fixes may also cause your IHD to stay in sync from now on, but if it gets out of sync again, feel free to stop by and I'll get Pete to prod your meters again.
Would like the same result! New tariff started in June, my display still shows old prices and I am having to double the "amount used today " in
order get an idea of what the real cost is. I have emailed and tried several posts here but to no avail.
It looks like @Beki_EONNext may have sent an update out to your meter which is showing as successful, on 26th August. Are you able to confirm if the prices are now showing correctly on your in home display?
My home display has been updated correctly to my new tariff Next online v13.
A slight discrepancy..my Home display is showing Unit price 39.65 pkwh and standing charge 48.91p per day whereas my accounts
are showing 37.770 pkwh and Standing charge 45.583p per day. The figures on my statements have been consistent for August and September and
the tariff name Fixed Next on line v13 is the one I was given starting from 1st June 2022. The unit price and standing charge on my Home display are
correct. Thanks for your support, looks like Beki_EONNext has got it right.
Hello again Peter, the emails telling me that my statement is available show the same rates as my Home Display...could be that VAT is the difference in which case all is well.
Regards, Philjay.
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