[37lowry]

I notice on my latest bill that the energy discount is only applied to the night rate amount is this correct? I am on economy 7 tariff

[JoeSoap]

@37lowry
From what I can see your day rate is less than the EPG tariff rate for single rate accounts so perhaps it doesn’t attract any discount.

Check your current tariff rates in your online account and if they say around 14.2p Night and 32.9p Day then it looks to me you’re getting billed correctly. What say you @meldrewreborn?

I think you mean April 2023 for the end of your fix.

[JoeSoap]

@37lowry
I don't know much about E7 but if you're talking about the reduction due to the EPG then I would think it applies to both rates. If you check your tariff rates in your account and then look at your bill then you should be able to see if you're paying the at the correct rates. Don't forget to take account of VAT when looking at your bill as it is applied later.

[37lowry]

Originally Posted by JoeSoap

@37lowry
I don't know much about E7 but if you're talking about the reduction due to the EPG then I would think it applies to both rates. If you check your tariff rates in your account and then look at your bill then you should be able to see if you're paying the at the correct rates. Don't forget to take account of VAT when looking at your bill as it is applied later.

I would have thought it applied to both but perhaps they are only showing it after the hight rate. I did screenshot my bill to show what I mean but there is no facility here to add a pic. Thank you

[JoeSoap]

@37lowry
I’m not the best person to advise on posting images but it can be done. I’m using my phone right now but on a PC there’s a little icon that from memory looks like some mountains.

In any case, you should be able to work out if you’re being charged at the correct rate. Is the day rate on the bill the same as it shows in your account? If it’s higher then you should have the EPG reduction showing underneath it to bring it to the correct rate (as per your night rate) as far as I’m aware.

[37lowry]

@JoeSoap thanks. I can't see where pics can be added.
my rates are both the same as account but only a reduction for epg under the night rate

[JoeSoap]

@37lowry
The rate shown for your night rate is surely higher than as shown on your account so as when the EPG reduction is applied the result is then your current tariff rate.

[meldrewreborn]

@37lowry

Are you on flex tariff or do you have a longstanding low fix rate? If you can tell us your region we can advise what the EPG rates should roughly be. Can you tell us what rates you are actually being charged (and specify VAT ex or VAT incl)?

If you are not on a fix rate tariff then the EPG reduction should apply to both day and night rates.

[JoeSoap]

@37lowry
It could be that your day rate is under the EPG rate so no reduction needs to be applied.

[JoeSoap]

Ah good. The cavalry have arrived in the form of @meldrewreborn 👍