Type: Posts; User: Anasa_EONNext

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  1. MackemMick Anasa hereπŸ‘‹ A big warm Welcome to the...

    Posted by Anasa_EONNext, 16 Minutes Ago 08:50
    Thread: Government help
    MackemMick Anasa hereπŸ‘‹ A big warm Welcome to the Community. Great question! Over the course of 6 months from October Direct Debit and Credit customers will have the money credited to their account...
    1 Replies
    67 Views
  2. WiccanBrujah Anasa here πŸ‘‹ Thank you for getting...

    Posted by Anasa_EONNext, 1 Hour Ago 08:04
    WiccanBrujah Anasa here πŸ‘‹ Thank you for getting in touch and Welcome to The Community! I'm sorry to hear that you've not been able to check your debt balance since you changed over to a prepayment...
    1 Replies
    9 Views
  3. @Johns Anasa here πŸ‘‹ Thank you so much for...

    Posted by Anasa_EONNext, 1 Hour Ago 07:32
    @Johns Anasa here πŸ‘‹ Thank you so much for sharing some of your energy tips and your some feedback. We love hearing all about ways to save energy and to help the environment with plastic...
    1 Replies
    55 Views
  4. Hey @gjonesk...

    Posted by Anasa_EONNext, 1 Day Ago 18:27
    Hey @gjonesk! Anasa here πŸ‘‹ Welcome to the Community! I've had a quick look and I can see that your smart meter has just has just kicked in and has started to give us reads! so it polled a read at the...
    1 Replies
    54 Views
  5. Nash1954 Anasa here! πŸ‘‹ welcome to the Community!...

    Posted by Anasa_EONNext, 1 Day Ago 17:59
    Thread: Ripping off
    Nash1954 Anasa here! πŸ‘‹ welcome to the Community! I'm sorry to see that there has been a lot of confusion over your account and your payments.

    A complaint is already open and in progress for you...
    1 Replies
    68 Views
  6. @locoste1985 Morning! Anasa here πŸ‘‹ Thank you for...

    Posted by Anasa_EONNext, 5 Days Ago 08:39
    @locoste1985 Morning! Anasa here πŸ‘‹ Thank you for your feedback, you may see a few posts on here and you'll see that we have addressed the issues and they have been resolved and fedback as...
    7 Replies
    1,072 Views
  7. Poll: @locoste1985 and jimmyjames Morning! thank you so...

    Posted by Anasa_EONNext, 6 Days Ago 08:46
    @locoste1985 and jimmyjames Morning! thank you so much for your feedback! I think its a great idea to have an option for a call back so you don't lose your place in queue always looking at ways to...
    7 Replies
    981 Views
  8. Hi Liam Anasa here one of the Community Co -...

    Posted by Anasa_EONNext, 1 Week Ago 20:50
    Thread: No statements
    Hi Liam Anasa here one of the Community Co - Ordinators, I can see that you've already had a few conversations on here about your account, The Community is a place where customers are here to support...
    1 Replies
    168 Views
  9. Hi @DanF...

    Posted by Anasa_EONNext, 1 Week Ago 18:16
    Hi @DanF! Anasa here πŸ‘‹ and thank you for getting in touch, I'm sorry to hear that you've not got a gas bill. I can't seem to locate your account. The best thing to do is get in touch with us over...
    2 Replies
    295 Views
  10. Morning springer The electricity Smart side seems...

    Posted by Anasa_EONNext, 2 Weeks Ago 07:35
    Morning springer The electricity Smart side seems to have lost connection with your electricity meter and we're not able to get reads from it. I've passed on a request to get this updated to our...
    3 Replies
    380 Views
  11. Marty66 You're Welcome! πŸ™‚

    Posted by Anasa_EONNext, 2 Weeks Ago 17:29
    Marty66 You're Welcome! πŸ™‚
    5 Replies
    396 Views
  12. Star Anasa here πŸ‘‹ and welcome to The Community...

    Posted by Anasa_EONNext, 2 Weeks Ago 17:17
    Star Anasa here πŸ‘‹ and welcome to The Community I'm sorry for any confusion that this has caused the maximum amount you can top up your electricity meter is Β£249. I totally understand where you are...
    2 Replies
    427 Views
  13. Roxy89 Anasa here! Please don't worry if you get...

    Posted by Anasa_EONNext, 2 Weeks Ago 16:45
    Thread: Cant top up
    Roxy89 Anasa here! Please don't worry if you get in touch with us via Social Media Twitter, Facebook, email or WhatApp or over the phone if you prefer when you're emergency is running low we can see...
    1 Replies
    166 Views
  14. Hi Marty66 Anasa here, I've had a quick look and...

    Posted by Anasa_EONNext, 2 Weeks Ago 16:26
    Hi Marty66 Anasa here, I've had a quick look and can see that a payment will be taken today for you so hope that puts your mind at rest and when you have a moment we would love some up to date reads...
    5 Replies
    396 Views
  15. springer Anasa here! Hope your well! I've replied...

    Posted by Anasa_EONNext, 2 Weeks Ago 13:23
    springer Anasa here! Hope your well! I've replied to this on your other post for you! we just need some up to date reads!
    5 Replies
    374 Views
  16. Hi neuville49 I'm so pleased you'be been able to...

    Posted by Anasa_EONNext, 2 Weeks Ago 12:46
    Hi neuville49 I'm so pleased you'be been able to get in touch with someone and they are looking into this, I did reply on your other post and it would seem it is what I suspected - you have an...
    3 Replies
    244 Views
  17. Hi springer Anasa here! Welcome to the...

    Posted by Anasa_EONNext, 2 Weeks Ago 11:59
    Hi springer Anasa here! Welcome to the Community! I'm so sorry for any confusion this has caused you! don't worry there is a quick fix for this one! and the fastest way to get this resolved is if...
    3 Replies
    380 Views
  18. Hi neuville49 Anasa here one of The Community...

    Posted by Anasa_EONNext, 2 Weeks Ago 10:44
    Hi neuville49 Anasa here one of The Community Co - Ordinators, Welcome to the Community! Andy65 is right it could possibly be a crossed meter but it's also possible that the meter you have is...
    2 Replies
    207 Views
  19. @Tarja1...

    Posted by Anasa_EONNext, 2 Weeks Ago 13:11
    @Tarja1 Good afternoon! Anasa here one of The Community members! a big welcome to forum! πŸ‘‹ I'm so sorry to hear that you've not been able to get your solar panels connected after such a huge...
    14 Replies
    3,749 Views
  20. Horton12 Hi there! Anasa hereπŸ‘‹ Welcome to the...

    Posted by Anasa_EONNext, 2 Weeks Ago 12:54
    Thread: James
    Horton12 Hi there! Anasa hereπŸ‘‹ Welcome to the community! looks like there were some delays this morning but your credit has gone through now - any issues let me know and I'll pop over the UTRN so you...
    1 Replies
    147 Views
  21. johnnies You're welcome, I'm happy to have been...

    Posted by Anasa_EONNext, 3 Weeks Ago 16:08
    Thread: Bereavement
    johnnies You're welcome, I'm happy to have been able go get this sorted for you - take care πŸ™‚
    5 Replies
    412 Views
  22. Hi rajendranarware Anasa here πŸ‘‹ welcome to The...

    Posted by Anasa_EONNext, 3 Weeks Ago 18:01
    Hi rajendranarware Anasa here πŸ‘‹ welcome to The Community! if you have just come over to us as a customer you'll automatically get and account ID and this will be sent to you on your welcome letter or...
    1 Replies
    190 Views
  23. @Hobbes1218...

    Posted by Anasa_EONNext, 4 Weeks Ago 08:35
    @Hobbes1218 I can see that @Han_EONNext has sent you a private message as we need a bit more information to see why the credit has not been automatically refunded. At EON next we regularly review...
    9 Replies
    659 Views
  24. johnnies Anasa here πŸ‘‹ one of the Community Co-...

    Posted by Anasa_EONNext, 4 Weeks Ago 17:17
    Thread: Bereavement
    johnnies Anasa here πŸ‘‹ one of the Community Co- Ordinators, firstly I'm so sorry to hear about the loss of your mother and very disappointed to hear of your experience today with one of our agents. We...
    5 Replies
    412 Views
  25. Poll: Andy65 Hi Andy! and thank you so much for your...

    Posted by Anasa_EONNext, 4 Weeks Ago 12:40
    Andy65 Hi Andy! and thank you so much for your comments! I'm sorry you felt your vote was wasted 😞 I think you made up for it in the comments and was able to get your point across, these are the kind...
    7 Replies
    981 Views