Type: Posts; User: meldrewreborn

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  1. A Direct Debit is supposed to help customers, by...

    Posted by meldrewreborn, 20 Hours Ago 11:46
    A Direct Debit is supposed to help customers, by giving them a regular amount to pay each month that over time covers their energy bills. Because it’s based on estimates it will always to some...
    6 Replies
    442 Views
  2. rifdhi ​​​​​​​Could i ask you to be more...

    Posted by meldrewreborn, 1 Day Ago 09:07
    rifdhi

    ​​​​​​​Could i ask you to be more specific as to the issue. What exactly isn't working? Do you have a smart meter? Has your tariff changed?
    2 Replies
    42 Views
  3. rifdhi ​​​​​​​Could i ask you to be more...

    Posted by meldrewreborn, 1 Day Ago 09:07
    rifdhi

    ​​​​​​​Could i ask you to be more specific as to the issue. What exactly isn't working? Do you have a smart meter? Has your tariff changed?
    2 Replies
    42 Views
  4. Cameron1590 ​​​​​​​Eon next don't imposed...

    Posted by meldrewreborn, 3 Days Ago 19:21
    Thread: Next Online v14
    Cameron1590

    ​​​​​​​Eon next don't imposed exit fees and therefore i can't see any reason for them not to allow you to switch just leccy. Personally I've not had dual fuel supplies for years - I...
    1 Replies
    112 Views
  5. Teebees There are different price caps for...

    Posted by meldrewreborn, 3 Days Ago 19:01
    Teebees

    There are different price caps for direct debit, non direct debit credit payment and prepayment, then with / without VAT, and for different regions. And fixed prices are not regulated...
    2 Replies
    112 Views
  6. Sticky: Sam156 Which may mean that the original debit...

    Posted by meldrewreborn, 4 Days Ago 09:01
    Thread: Price Cap Q&A
    Sam156

    Which may mean that the original debit was set too low or you had arrears to clear or you may now be using more energy than you used to. From a distance its impossible to tell.

    The...
    160 Replies
    46,351 Views
  7. Bennie_EONNext I added the tag escalated to...

    Posted by meldrewreborn, 6 Days Ago 22:43
    Bennie_EONNext

    I added the tag escalated to moderator but that didn't attract any moderator response. I find your eventual response unhelpful personally. It seems to me that many issues are...
    9 Replies
    504 Views
  8. frustratedandangry through our mixture of...

    Posted by meldrewreborn, 1 Week Ago 16:11
    frustratedandangry

    through our mixture of helpful volunteers and experienced Eon Next staff I suspect we'll get to the bottom of this. If you could post a picture of your meter and give detail of...
    4 Replies
    330 Views
  9. Too many variables. My charges are currently...

    Posted by meldrewreborn, 1 Week Ago 15:55
    Thread: My new tariff
    Too many variables. My charges are currently £2,200 per annum using 2.900 kWh of leccy, and 17,000 kWh of gas. I've a thermal solar panel that saves about 3,000 kWh of gas. I live in a large...
    1 Replies
    171 Views
  10. On the EDF site it says that charging at 24p per...

    Posted by meldrewreborn, 1 Week Ago 15:40
    On the EDF site it says that charging at 24p per kWh will cost £6- £7 and drive you 100 mile. It also says the average UK fuel price is £1.34 a litre and electricity is 17.2 p per kWh.

    Problem...
    3 Replies
    748 Views
  11. Yours is the second post i've seen with this kind...

    Posted by meldrewreborn, 1 Week Ago 11:38
    Yours is the second post i've seen with this kind of issue. Hopefully its not the start of an avalanche. one of the Eon next staff might pick this up soon to assist.
    13 Replies
    1,006 Views
  12. Your meter location is clearly not ideal - what...

    Posted by meldrewreborn, 1 Week Ago 11:36
    Your meter location is clearly not ideal - what would you do in an emergency to get to the shut off valve,

    ​​​​​​​But hopefully one of the eon next staff can get your meter working again. If you...
    1 Replies
    89 Views
  13. PeterS The real issue is that you are on...

    Posted by meldrewreborn, 1 Week Ago 12:40
    PeterS

    The real issue is that you are on economy 7 and eon next are not offering you any like for like tariffs at renewal. The estimated figures are probably just a bit of computer trouble.
    ...
    6 Replies
    429 Views
  14. Its clearly not in Eon Next's interest not to...

    Posted by meldrewreborn, 1 Week Ago 09:47
    Thread: No Statement
    Its clearly not in Eon Next's interest not to sent out statements, irrespective of whether they are getting money in via Direct Debits.

    Personally I wouldn't worry if I didn't get a statement. I...
    10 Replies
    779 Views
  15. Tristan73 ​​​​​​​ You haven't said what you...

    Posted by meldrewreborn, 1 Week Ago 09:33
    Tristan73
    ​​​​​​​
    You haven't said what you monthly DD is, so we've no idea of how many months credit 2/300 £'s is. But given the £400 credit due in October for all customers, I would politely...
    7 Replies
    423 Views
  16. BTPalmer i’ve Followed this very closely and...

    Posted by meldrewreborn, 1 Week Ago 22:12
    Thread: communication
    BTPalmer i’ve Followed this very closely and think that all energy companies are setting their variable rate tariffs at or fractionally below the OFGEM price cap. If you would like to tell us exactly...
    1 Replies
    109 Views
  17. Spookyville I can understand your...

    Posted by meldrewreborn, 1 Week Ago 11:56
    Spookyville

    I can understand your frustration. Your post was 21 hours ago as I type this and as no moderator has picked it up I've added a tag so that it comes to their attention sooner rather...
    9 Replies
    504 Views
  18. mtbgus Its great that it is now sorted. But the...

    Posted by meldrewreborn, 1 Week Ago 11:50
    mtbgus
    Its great that it is now sorted. But the concern will remain about how long it took to get your concerns to somebody who could actually do something about it.
    ​​​​​​​
    The eventual solution...
    9 Replies
    665 Views
  19. You would need the economy 7 rates to work out...

    Posted by meldrewreborn, 1 Week Ago 08:52
    You would need the economy 7 rates to work out the pro/cons. The price cap standard rate is circa 29p per kWh at present and likely to rise again in October. You are not paying that yet but all fixes...
    10 Replies
    613 Views
  20. Benq clearly you are not happy but all...

    Posted by meldrewreborn, 2 Weeks Ago 10:44
    Benq

    clearly you are not happy but all suppliers charge the same rates at present. They charge the maximum they can under the official price cap.

    so moving isn’t going to solve the problems you...
    5 Replies
    425 Views
  21. theunknowntech ​​​​​​​it also appears that two...

    Posted by meldrewreborn, 2 Weeks Ago 22:20
    theunknowntech

    ​​​​​​​it also appears that two standing charges are being applied which is highly likely to resulting in overcharging.
    10 Replies
    613 Views
  22. Quinnnn Are the readings on the two bills...

    Posted by meldrewreborn, 2 Weeks Ago 17:17
    Thread: 2 bills a month
    Quinnnn

    Are the readings on the two bills different? Is one yours and the other a later estimate? There's a logical explanation in your bills but of course we can't see them!
    2 Replies
    218 Views
  23. deekie Contact customer services, and get on...

    Posted by meldrewreborn, 2 Weeks Ago 17:10
    deekie

    Contact customer services, and get on the priority services register. Then a nice person can come and read the meter for you.

    A smart meter might help if it can be made to function...
    1 Replies
    193 Views
  24. If you are on the psr you can have a meter reader...

    Posted by meldrewreborn, 2 Weeks Ago 08:34
    If you are on the psr you can have a meter reader call. PAYG is more expensive than DD so you are being overcharged. A formal complaint should be lodged if customers lodge complaints the company has...
    4 Replies
    304 Views
  25. Your fix tariff should apply to July and then you...

    Posted by meldrewreborn, 2 Weeks Ago 08:28
    Your fix tariff should apply to July and then you might have the option of another fix if one is offered at the time. You should not be charged the flex tariff which is the variable price capped...
    4 Replies
    243 Views