Type: Posts; User: Richtea78

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  1. The reason you can’t see the posts is because the...

    Posted by Richtea78, 16 Hours Ago 08:15
    The reason you can’t see the posts is because the admins are not approving them. If you are subscribed to the thread you will get an email telling you when someone replies and what they said but if...
    10 Replies
    3,533 Views
  2. Why do they have a forum when they don’t use it...

    Posted by Richtea78, 16 Hours Ago 08:11
    Why do they have a forum when they don’t use it to engage with customers?

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    7 Replies
    4,901 Views
  3. This is absolutely not how a forum should be run....

    Posted by Richtea78, 16 Hours Ago 08:10
    Thread: Radio Silence
    This is absolutely not how a forum should be run. This is the worst forum I’ve ever seen for engagement with staff. There are unofficial forums that get better engagement with the companies.

    It’s...
    3 Replies
    196 Views
  4. @Landmark still going to defend them? This is...

    Posted by Richtea78, 1 Week Ago 14:28
    @Landmark still going to defend them? This is exactly what I meant about their poor service
    10 Replies
    3,533 Views
  5. you’re kidding. The admins do nothing. There are...

    Posted by Richtea78, 1 Week Ago 20:20
    you’re kidding. The admins do nothing. There are loads of bots on here and they seem to get past the post approval very easily.

    it’s hilarious. I’m so glad I left. I just stop by here to have a...
    3 Replies
    4,375 Views
  6. Yes to all of these. You should leave and join...

    Posted by Richtea78, 1 Week Ago 20:17
    Yes to all of these. You should leave and join Octopus. I did and they are amazing. They reply to emails so quickly but I’ve hardly had to contact them as everything just seems to work as it should
    3 Replies
    463 Views
  7. @Landmark because you keep quoting me! Little bit...

    Posted by Richtea78, 4 Weeks Ago 20:28
    @Landmark because you keep quoting me! Little bit obsessed aren’t we? Scared I outed you as a staff shill?
    20 Replies
    19,668 Views
  8. im more and more convinced this person is an...

    Posted by Richtea78, 30-08-21 16:07
    im more and more convinced this person is an employee the way he constantly defends Eon

    Its fairly clear that amongst other shady practices Eon deliberately under quote to encourage people to...
    13 Replies
    12,393 Views
  9. Interesting that the staff on here can find time...

    Posted by Richtea78, 20-08-21 00:16
    Interesting that the staff on here can find time to comment on things like Loki and Greta Thunberg but don’t answer posts like this
    13 Replies
    12,393 Views
  10. sounds like yet another issue caused by systems...

    Posted by Richtea78, 15-08-21 12:49
    Thread: Final bill
    sounds like yet another issue caused by systems being launched without testing properly
    7 Replies
    5,401 Views
  11. Yes they don’t want you to raise issues in public...

    Posted by Richtea78, 15-08-21 12:46
    Yes they don’t want you to raise issues in public forums, they’d rather deal with it privately for obvious reasons
    7 Replies
    4,901 Views
  12. Mine took over a month but sorted eventually.

    Posted by Richtea78, 05-08-21 11:48
    Thread: Final bill
    Mine took over a month but sorted eventually.
    7 Replies
    5,401 Views
  13. Alright Rainman. If I'd known it was such an...

    Posted by Richtea78, 05-08-21 11:47
    Alright Rainman. If I'd known it was such an issue I'd have quoted it to 3 decimal places.

    You will be pleased to know my final payment has come through now so I'm out of here.

    ​​​​​​​Enjoy...
    20 Replies
    19,668 Views
  14. My comment was aimed at Landmark sorry, I’m not...

    Posted by Richtea78, 02-08-21 21:53
    My comment was aimed at Landmark sorry, I’m not sure why it didn’t quote him.
    20 Replies
    19,668 Views
  15. And I might suggest you sound like you work for...

    Posted by Richtea78, 02-08-21 19:10
    And I might suggest you sound like you work for Eon. Considering the way they seem to game their reviews on certain sites as well I wouldn’t put it past them.

    as for arbitrary figures, it’s not...
    20 Replies
    19,668 Views
  16. I’m still waiting for my money back from Eon and...

    Posted by Richtea78, 01-08-21 17:21
    I’m still waiting for my money back from Eon and once they finally pay up, I’ll be gone and good riddance to them. It has been the single worst experience I’ve ever had dealing with a service...
    28 Replies
    23,139 Views
  17. they aren’t cheap though. I’ve moved to Octopus...

    Posted by Richtea78, 29-07-21 19:51
    they aren’t cheap though. I’ve moved to Octopus who have everything and are still 15% cheaper a month.
    28 Replies
    23,139 Views
  18. Over 6 weeks and still no update. I think its...

    Posted by Richtea78, 29-07-21 07:55
    Over 6 weeks and still no update. I think its fairly safe to assume they aren't developing an app. How long can it reasonably take? If they hadn't sacked all the npower staff so quickly they might...
    28 Replies
    23,139 Views
  19. Eon are absolutely useless at getting money back....

    Posted by Richtea78, 23-07-21 22:09
    Eon are absolutely useless at getting money back. They lost my direct debit at NPower but NPower didn’t have any staff to deal with it because Eon sacked them all.

    Go to your bank and get the...
    4 Replies
    2,640 Views
  20. There is no App to test. I doubt they are even...

    Posted by Richtea78, 16-07-21 16:29
    There is no App to test. I doubt they are even working on it. If you want decent service just leave this terrible company and join someone with working systems already. Eon made a “business decision”...
    28 Replies
    23,139 Views
  21. I left, I’ve gone to Octopus. They are much...

    Posted by Richtea78, 15-07-21 20:55
    I left, I’ve gone to Octopus. They are much better and they are cheaper as well! So much more helpful than EON!

    Did I mention 10% cheaper as well?
    20 Replies
    19,668 Views
  22. Another area you launched without processes in...

    Posted by Richtea78, 07-07-21 20:42
    Thread: FIT readings
    Another area you launched without processes in place? How can you keep doing this as a company?

    You are letting down a lot of customers and losing many
    11 Replies
    11,265 Views
  23. Hat, if you filter on that it does show some...

    Posted by Richtea78, 17-06-21 18:39
    Hat, if you filter on that it does show some people who are happy. But it also shows a lot who aren’t.

    Why couldn’t you have had the information available for those who want it and have it...
    28 Replies
    23,139 Views
  24. I do actually feel sorry for the customer...

    Posted by Richtea78, 17-06-21 18:27
    I do actually feel sorry for the customer services people as they don’t make the decisions but they have to deal with the consequences. The eon next ones do seem very helpful. It’s just that if they...
    1 Replies
    1,885 Views
  25. @Hatwildeman The thing I don’t understand though...

    Posted by Richtea78, 17-06-21 18:25
    @Hatwildeman The thing I don’t understand though is that not withstanding the app not being very good, it’s still something. How bad was it that it’s literally better not to have anything at all. I...
    5 Replies
    3,604 Views