Do you need some help?
Type: Posts; User: bekig
Posted by bekig, 4 Hours Ago 18:27Thread: Credit Transferred
@Sharon Hey there, thank you so much for taking the time to post on the community. We can get this sorted out for you and I apologise it hasn't gone smoothly so far. Would you be able to send a...1 Replies15 Views
Posted by bekig, 13 Hours Ago 09:14Thread: Smart metres what a mess.
@059 I'm looking into this for you now.
Sending positive energy to you,
Beki - Digi Ops Team Leader & Sustainability Enthusiast
Everything & everyone powered by sustainable energy. 🌍13 Replies6,061 Views
Posted by bekig, 13 Hours Ago 09:09
We have to approve post due to SPAM. Please bear with us; with the Energy Crisis things have been slower than usual however personally I would rather moderate posts than then forum be filled with...10 Replies3,524 Views
Posted by bekig, 14 Hours Ago 08:48Thread: Smart metres what a mess.
@Flockle Can you get in touch with the FIT team - 0808 5015218. If you prefer giving us a ring, know that our lines are open 9am - 5pm Monday to Friday. Home related calls 0808 501 5200
Business...13 Replies6,061 Views
Posted by bekig, 14 Hours Ago 08:44Thread: What's a provisional transaction
@Maidenbush71 Hey there, a provisional charge basically means that we are unable to charge you exactly the price (usually for gas) as we haven't got the calorific value yet to confirm. The...2 Replies131 Views
Posted by bekig, 14 Hours Ago 08:27Thread: Free smart meter display.
@CrazyBirdMad We don't send new In Home Displays out as your current one should work as long as you have a new SMART meter (SMETS2) it can take up to 42 days for ti to connect though. If you have any...8 Replies1,027 Views
Posted by bekig, 2 Weeks Ago 18:59Thread: Smart Meter Request
Thank you so much for taking the time to post on the community. If you would like to pop us a DM on Facebook/Twitter we can see if you are eligible for one straight away.
Sending...2 Replies634 Views
Posted by bekig, 2 Weeks Ago 18:53
@Vaga222 Hey, thank you for taking the time to post on the Community.
You can always try a manual reset by following these instructions.
To reset your IHD please follow the instructions...4 Replies693 Views
Posted by bekig, 4 Weeks Ago 10:58
@Thornebt Hey there thank you for taking the time to post on our Community! Thank you for your comments re the FIT meter reading reminders. I have passed this over to the tech team :)
...10 Replies3,524 Views
Posted by bekig, 08-09-21 06:42
Our wonderful member @theunknowntech has also answered this question in this thread.11 Replies7,536 Views
Posted by bekig, 08-09-21 06:39
@Del I apologise that you haven't had a reply to your email. We aim to try and respond after 24 hours. Facebook and Twitter messages however are our version of live chat and so you have a Energy...11 Replies7,536 Views
Posted by bekig, 07-09-21 15:18
@capers626 Hey there Andy, that is awesome to hear and thank you so much for replying to your own thread to provide an answer - it may come in handy one day for another member of the Community. Hope...2 Replies3,662 Views
Posted by bekig, 07-09-21 15:13
@theunknowntech thank you for once again taking the time to respond to customers on our Community. Your tech insight doesn't go unnoticed! Beki4 Replies5,073 Views
Posted by bekig, 07-09-21 15:10
@capers626 Hi there Andy,
Thank you so much for your post on our Community and thank you also for bringing this to light. I have passed this over to our tech/website team for investigation and...1 Replies3,007 Views
Posted by bekig, 07-09-21 13:56Thread: Joint account
@blackantlers Hey there, it's Beki here! Thank you for posting in our Community!
You most definitely can set up a joint account. One of our Community members left an awesome response which explains...1 Replies3,073 Views
Posted by bekig, 07-09-21 13:48
@Del Hey there, thank you so much for taking the time to comment on our community. If you still need some support or an update on your SMART meter, you can always pop us a message with your account...11 Replies7,536 Views
Posted by bekig, 30-08-21 15:27Thread: shocking customer services
@nwalton Hi there, thank you so much for taking the time to post on the community forum. I am truly sorry that your Dad has had a poor experience with us thus far; this is by no means indicative of...1 Replies3,374 Views
Posted by bekig, 23-08-21 18:02Thread: Absolutely farcical
@rogC Thank you for taking the time to post.
I wonder if you came by a price comparison site and entered your old suppliers estimated annual usage - or whether it was done by clicking 2-4 bedroom...13 Replies12,391 Views
Posted by bekig, 23-08-21 17:53
Hey @tone, thank you for taking the time to post on the Community :)
Here at E.ON Next, our goal is to bring the energy industry into the future! As part of this, we want large bills and...2 Replies4,046 Views
Posted by bekig, 23-08-21 17:48
@JoeSoap Thank you for taking the time to post. I can see that the issue is with your in home display. Would you be able to let me know if your actual gas meter is showing anything on it please? You...18 Replies10,314 Views
Posted by bekig, 23-08-21 17:41Thread: Tarrif details
Hi there Craig, thank you so much for taking the time to post on our Customer Community - unfortunately another customer will not be able to answer this question for you as it will vary on your usage...1 Replies3,041 Views
Posted by bekig, 23-08-21 09:02Thread: Absolutely farcical
Hey there Richtea78 - as you are aware this is primarily a customer based forum where customers can help others with queries/general chitchat and advice, so staff take a step back from answering...13 Replies12,391 Views