Type: Posts; User: Beki

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  1. @jaw Hey there, Beki here, the Community Manager...

    Posted by Beki, 1 Day Ago 16:44
    @jaw Hey there, Beki here, the Community Manager and I'm so happy you have reached out to us on the Community.

    The issue with your smart meter may be something very simple, like the...
    1 Replies
    60 Views
  2. @LauraC Hey there, Beki here πŸ‘‹ I'm sorry you have...

    Posted by Beki, 1 Day Ago 16:33
    Thread: You don't reply
    @LauraC Hey there, Beki here πŸ‘‹ I'm sorry you have been unable to get in touch with us recently but I am so happy that you have found us here on the E.ON Next Community. Not to make excuses, but the...
    7 Replies
    165 Views
  3. @NorwegianBlue Oh gosh, I don't condone violence,...

    Posted by Beki, 2 Days Ago 22:27
    @NorwegianBlue Oh gosh, I don't condone violence, but I am really good at feedback which I'm happy to do 😊
    14 Replies
    758 Views
  4. @lxc & @theuknowntech, this isn't a scheduling...

    Posted by Beki, 2 Days Ago 22:12
    @lxc & @theuknowntech, this isn't a scheduling issue, I would advise popping the team a message on Facebook (@eonnext) or Twitter (@eon_next) or if you prefer giving us a ring, know that our lines...
    4 Replies
    211 Views
  5. 317 @theunknowntech Yes... I do agree one by...

    Posted by Beki, 2 Days Ago 22:03
    317

    @theunknowntech Yes... I do agree one by one is working, however is not efficient at all. In regards to the technical stuff... I'll send it to the tech team πŸ˜†
    4 Replies
    176 Views
  6. @theunknowntech, you're right it's that blinking...

    Posted by Beki, 2 Days Ago 21:44
    @theunknowntech, you're right it's that blinking reading/billing schedule again.

    @Fern, I have gone ahead and sorted this out and we should soon receive meter readings from your meters!
    2 Replies
    175 Views
  7. @jaymereaves...

    Posted by Beki, 2 Days Ago 21:27
    @jaymereaves, I have had a look at this and it seems to be the same situation with billing/reading schedule. I have had SO many of these recently I think I am going to have to give some feedback....
    4 Replies
    176 Views
  8. @james859, I think TUT meant that we have teams...

    Posted by Beki, 2 Days Ago 21:09
    @james859, I think TUT meant that we have teams on Facebook and Twitter that are there to help you. You can send a message across to us on Facebook (@eonnext) or Twitter (@eon_next) or if you prefer...
    5 Replies
    294 Views
  9. Hi @NorwegianBlue, Thank you so much for your...

    Posted by Beki, 2 Days Ago 20:17
    Hi @NorwegianBlue,

    Thank you so much for your patience whilst we were awaiting your meter technical details to be updated. This can take some time, especially with the energy crisis, migrating...
    14 Replies
    758 Views
  10. @pmknowles Beki here! πŸ‘‹ Looking into this as we...

    Posted by Beki, 5 Days Ago 15:51
    @pmknowles Beki here! πŸ‘‹ Looking into this as we speak. Please keep an eye on your account over the next few weeks and let know if anything changes. πŸ’«
    10 Replies
    488 Views
  11. Hey @steveMC, Beki here πŸ‘‹ It sounds like to me...

    Posted by Beki, 5 Days Ago 15:45
    Hey @steveMC, Beki here πŸ‘‹ It sounds like to me you need a faulty meter appointment, and I'm really sorry that it's taken so long to get one. I've popped your account over to one of the Energy...
    4 Replies
    217 Views
  12. 311 Hey @TippinOne! Beki here πŸ‘‹...

    Posted by Beki, 5 Days Ago 15:00
    311

    Hey @TippinOne! Beki here πŸ‘‹ @theunknowntech was right and this is another account that needed the read schedule set up.
    All sorted and we should start to get readings soon! Thanks for...
    3 Replies
    220 Views
  13. @spay1971 Hey there Beki here πŸ‘‹ First of all I...

    Posted by Beki, 5 Days Ago 14:48
    @spay1971 Hey there Beki here πŸ‘‹ First of all I would like to apologise for the lack of customer service and then I would also like to welcome you to the Community and thank you for posting your...
    1 Replies
    94 Views
  14. @theunknowntech haha server gnomes. I prefer...

    Posted by Beki, 6 Days Ago 06:55
    @theunknowntech haha server gnomes. I prefer Energy Elves πŸ˜…

    ​​​​​​It's more common than you'd think! @NorwegianBlue. We are looking into this and I've popped a reminder on your account to have a...
    14 Replies
    758 Views
  15. @GeorginHickling Hey there, Beki here πŸ‘‹ Thank you...

    Posted by Beki, 6 Days Ago 20:23
    @GeorginHickling Hey there, Beki here πŸ‘‹ Thank you so much for posting on our Community - a huge welcome to you!!

    I have had a look at your account using your email you signed up to the Community...
    1 Replies
    211 Views
  16. @theunknowntech We have checked and the MSN...

    Posted by Beki, 6 Days Ago 20:15
    @theunknowntech We have checked and the MSN matches, but there was an issue with the flows that didn't send the meter technical details and so the meter is not registered as a SMETS2, therefore not...
    14 Replies
    758 Views
  17. @theunknowntech Too many 🀣

    Posted by Beki, 6 Days Ago 19:20
    @theunknowntech Too many 🀣
    8 Replies
    716 Views
  18. @Queenie, No they will pop me an email and then I...

    Posted by Beki, 6 Days Ago 19:08
    @Queenie, No they will pop me an email and then I will update you!
    23 Replies
    2,994 Views
  19. Hey @Dawnh7, Beki here, but not the ninja Beki...

    Posted by Beki, 6 Days Ago 18:47
    Hey @Dawnh7, Beki here, but not the ninja Beki today, just normal Community Manager Beki πŸ‘‹

    We can pop a request through for you, but there is not guarantee that this will be accepted just yet but...
    2 Replies
    166 Views
  20. @mareks, I got this πŸ’ͺ 301

    Posted by Beki, 6 Days Ago 18:36
    @mareks, I got this πŸ’ͺ
    301
    8 Replies
    716 Views
  21. @randomtask - Your smart meters are now smart and...

    Posted by Beki, 6 Days Ago 18:33
    @randomtask - Your smart meters are now smart and we are able to poll readings and your meter will send us readings once a month!

    300
    5 Replies
    278 Views
  22. @theunknowntech Thank you. 😊 @KenNeedham -...

    Posted by Beki, 6 Days Ago 18:21
    @theunknowntech Thank you. 😊

    @KenNeedham - Heya, Beki here πŸ‘‹ Thanks so much for taking the time to get in touch o the Community. I've had a little look at your account and I think this happened...
    15 Replies
    635 Views
  23. @dariusandrei2012 Heya Beki here! πŸ‘‹ Thanks for...

    Posted by Beki, 6 Days Ago 18:12
    @dariusandrei2012 Heya Beki here! πŸ‘‹ Thanks for posing on the Community. I can see you have some advice from @theunknowntech already which is what the forum is all about.

    I had a look at your...
    10 Replies
    488 Views
  24. @Ncb2734 Oh gosh, I'm so sorry to hear that. I...

    Posted by Beki, 1 Week Ago 12:01
    @Ncb2734 Oh gosh, I'm so sorry to hear that. I hope that you all are well with it! Stay safe!
    7 Replies
    557 Views
  25. @Queenie That is not true at all but I can...

    Posted by Beki, 1 Week Ago 11:47
    @Queenie That is not true at all but I can understand why you feel like this. I have emailed smart metering but there is a back log from over Christmas. I have started the process and I thank you for...
    23 Replies
    2,994 Views