Posted by Beki, 22 Hours Ago 16:44
@jaw Hey there, Beki here, the Community Manager and I'm so happy you have reached out to us on the Community.
The issue with your smart meter may be something very simple, like the...1 Replies53 Views
Posted by Beki, 22 Hours Ago 16:33Thread: You don't reply
@LauraC Hey there, Beki here 👋 I'm sorry you have been unable to get in touch with us recently but I am so happy that you have found us here on the E.ON Next Community. Not to make excuses, but the...7 Replies142 Views
Posted by Beki, 2 Days Ago 22:27
@NorwegianBlue Oh gosh, I don't condone violence, but I am really good at feedback which I'm happy to do 😊14 Replies751 Views
Posted by Beki, 2 Days Ago 22:12Thread: Automatic Smart Meter Readings
@lxc & @theuknowntech, this isn't a scheduling issue, I would advise popping the team a message on Facebook (@eonnext) or Twitter (@eon_next) or if you prefer giving us a ring, know that our lines...4 Replies203 Views
Posted by Beki, 2 Days Ago 22:03
@theunknowntech Yes... I do agree one by one is working, however is not efficient at all. In regards to the technical stuff... I'll send it to the tech team 😆4 Replies168 Views
Posted by Beki, 2 Days Ago 21:44
@theunknowntech, you're right it's that blinking reading/billing schedule again.
@Fern, I have gone ahead and sorted this out and we should soon receive meter readings from your meters!2 Replies170 Views
Posted by Beki, 2 Days Ago 21:27
@jaymereaves, I have had a look at this and it seems to be the same situation with billing/reading schedule. I have had SO many of these recently I think I am going to have to give some feedback....4 Replies168 Views
Posted by Beki, 2 Days Ago 21:09Thread: Do smart meters make any noise?
@james859, I think TUT meant that we have teams on Facebook and Twitter that are there to help you. You can send a message across to us on Facebook (@eonnext) or Twitter (@eon_next) or if you prefer...5 Replies290 Views
Posted by Beki, 2 Days Ago 20:17
Thank you so much for your patience whilst we were awaiting your meter technical details to be updated. This can take some time, especially with the energy crisis, migrating...14 Replies751 Views
Posted by Beki, 4 Days Ago 15:51Thread: Ihd not connected to smart meter
@pmknowles Beki here! 👋 Looking into this as we speak. Please keep an eye on your account over the next few weeks and let know if anything changes. 💫10 Replies482 Views
Posted by Beki, 4 Days Ago 15:45Thread: No gas meter since April 2021
Hey @steveMC, Beki here 👋 It sounds like to me you need a faulty meter appointment, and I'm really sorry that it's taken so long to get one. I've popped your account over to one of the Energy...4 Replies214 Views
Posted by Beki, 5 Days Ago 15:00
Hey @TippinOne! Beki here 👋 @theunknowntech was right and this is another account that needed the read schedule set up.
All sorted and we should start to get readings soon! Thanks for...3 Replies216 Views
Posted by Beki, 5 Days Ago 14:48
@spay1971 Hey there Beki here 👋 First of all I would like to apologise for the lack of customer service and then I would also like to welcome you to the Community and thank you for posting your...1 Replies92 Views
Posted by Beki, 6 Days Ago 06:55
@theunknowntech haha server gnomes. I prefer Energy Elves 😅
It's more common than you'd think! @NorwegianBlue. We are looking into this and I've popped a reminder on your account to have a...14 Replies751 Views
Posted by Beki, 6 Days Ago 20:23
@GeorginHickling Hey there, Beki here 👋 Thank you so much for posting on our Community - a huge welcome to you!!
I have had a look at your account using your email you signed up to the Community...1 Replies206 Views
Posted by Beki, 6 Days Ago 20:15
@theunknowntech We have checked and the MSN matches, but there was an issue with the flows that didn't send the meter technical details and so the meter is not registered as a SMETS2, therefore not...14 Replies751 Views
Posted by Beki, 6 Days Ago 19:08
@Queenie, No they will pop me an email and then I will update you!23 Replies2,968 Views
Posted by Beki, 6 Days Ago 18:47Thread: Prepaid Meter to Credit Meter
Hey @Dawnh7, Beki here, but not the ninja Beki today, just normal Community Manager Beki 👋
We can pop a request through for you, but there is not guarantee that this will be accepted just yet but...2 Replies163 Views
Posted by Beki, 6 Days Ago 18:33Thread: SMETS 1 Smart Meter upgraded?
@randomtask - Your smart meters are now smart and we are able to poll readings and your meter will send us readings once a month!
3005 Replies276 Views
Posted by Beki, 6 Days Ago 18:21
@theunknowntech Thank you. 😊
@KenNeedham - Heya, Beki here 👋 Thanks so much for taking the time to get in touch o the Community. I've had a little look at your account and I think this happened...15 Replies622 Views
Posted by Beki, 6 Days Ago 18:12Thread: Ihd not connected to smart meter
@dariusandrei2012 Heya Beki here! 👋 Thanks for posing on the Community. I can see you have some advice from @theunknowntech already which is what the forum is all about.
I had a look at your...10 Replies482 Views
Posted by Beki, 1 Week Ago 11:47
@Queenie That is not true at all but I can understand why you feel like this. I have emailed smart metering but there is a back log from over Christmas. I have started the process and I thank you for...23 Replies2,968 Views