Posted by Beki_EONNext, 23 Hours Ago 20:33
The DNO (District Network Operator) is responsible for the mains cable and the cut out so you will need to get in touch with them to get those looked at.
👉...2 Replies80 Views
Posted by Beki_EONNext, 4 Days Ago 09:48Thread: huge credit to my account again
Hey there frustratedandangry, Beki here 👋 (thanks theunknowntech for the tag)
I wondered if you have a smart meter? If so, my next question is, when you cycle through the screens, do you have a...4 Replies326 Views
Posted by Beki_EONNext, 4 Days Ago 09:40
@Spookyville, @ChrisR, @meldrewreborn
Thank you for your messages and sharing your journey so far with the Community. I must mention, that we are not a customer service platform and moderators...9 Replies499 Views
Posted by Beki_EONNext, 4 Days Ago 08:37Thread: App version 2!
grimsqueaker I understand your frustrations and wanted to let you know that I had a response from our tech team.
It is scheduled to be worked on however we also have had to develop other things...19 Replies40,650 Views
Posted by Beki_EONNext, 1 Week Ago 08:34Thread: My IHD has stopped reading GAS
Hi there cheshireman103,
That's really pants and smart meter appointments being incorrectly booked are something that we are working on as a business at the moment. I will forward this to the...18 Replies946 Views
Posted by Beki_EONNext, 1 Week Ago 20:18Thread: SmartMeter ZIGBEE Channel
Oooooh we have a smart meter pro here who might be able to answer these questions! theunknowntech, are you around?9 Replies386 Views
Posted by Beki_EONNext, 1 Week Ago 19:19Thread: Scam Warning: Fake OFGEM emails!
Please be vigilant: there are fake Ofgem emails being received. 🛑
The links in the emails lead to websites that are designed to steal your personal and financial details. If you receive...1 Replies172 Views
Posted by Beki_EONNext, 2 Weeks Ago 21:00
You guys were busy bees last month, you certainly kept us on our toes! We welcomed an astounding 1142 new people to our Community. Combined with 1205 new posts with a whopping 430,488 post...0 Replies149 Views
Posted by Beki_EONNext, 2 Weeks Ago 18:28
All really valid points raised here and I was wondering the same with Octopus Energy/Kraken technology too. I think there are a lot of things that go into polling that data, a lot of underlying work...7 Replies536 Views
Posted by Beki_EONNext, 2 Weeks Ago 18:07
Hey there CraigyT, This is not something that I have heard of but as research suggests, it is happening and that is the case. I've asked the Metering Team to see if there is a plan already happening...5 Replies308 Views
Posted by Beki_EONNext, 2 Weeks Ago 10:50
That's great to hear Herbie70 - I think I'm doing these things in my sleep these days 😎5 Replies374 Views
Posted by Beki_EONNext, 3 Weeks Ago 09:52Thread: Help with Energy Bills
meldrewreborn Thank you so much for sharing these!3 Replies587 Views
Posted by Beki_EONNext, 3 Weeks Ago 08:49Thread: Help with Energy Bills
We know that it has been a really tough year in the energy world and in May the government announced a new package to tackle the soaring prices. The £200 loan has since been increased to a...3 Replies587 Views
Posted by Beki_EONNext, 3 Weeks Ago 11:30Thread: Download to excel
Stortfordmcg Some really great feedback here and I've passed it on to the tech team! Hopefully we can get something in development. You're not the first person to ask!
Can I ask what you do with...2 Replies301 Views
Posted by Beki_EONNext, 3 Weeks Ago 15:23
@Eddiejones7 Heya, Beki here 🌼
I can see that you spoke to an Energy Specialist on 25th May and they have contacted the smart meter team to see what the next steps are.
We have done everything...41 Replies8,401 Views
Posted by Beki_EONNext, 4 Weeks Ago 18:13Thread: On line app
wiggsa Hey there, Beki here!
Technology is a right pain when it doesn't work isn't it? We feel it too sometimes if it's not doing what it's meant to. 😫
Important updates needed to be done and bug...7 Replies508 Views
Posted by Beki_EONNext, 4 Weeks Ago 17:48Thread: Bill Query - No off peak supply
faithcouch1 You can also message us on Whatsapp, Twitter and Facebook!3 Replies263 Views
Posted by Beki_EONNext, 4 Weeks Ago 17:42Thread: Next Loyalty 24M Fixed Rate
SteveC5 It's a shame you've opted out of any marketing communications as we always let our customers know if and when there is a better offer for them.
Of course, you could always contact our...9 Replies732 Views
Posted by Beki_EONNext, 4 Weeks Ago 16:14
Cathy37 Heya, just had a little look at your account and we have had a top up reading on 9th May 2022. theunknowntech is correct though, we receive readings when you top up 😊4 Replies293 Views
Posted by Beki_EONNext, 4 Weeks Ago 09:27Thread: How to: Contact us
@Anasa_EONNext has launched a poll yesterday to find out the ways that you would like to contact your energy supplier!
Even if you're not an E.ON Next customer, I would love to...23 Replies7,076 Views
Posted by Beki_EONNext, 4 Weeks Ago 13:51
Muzaffir Hey there it's Beki here.
It's awesome we had eagle eyed meldrewreborn around to let us know re your personal details being posted. 👀
Please remember that this is a public forum...5 Replies380 Views