Type: Posts; User: beki

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  1. @miketheb Hey Mike, thank you so much for...

    Posted by beki, 4 Days Ago 13:54
    @miketheb Hey Mike, thank you so much for commenting! I'm Beki, πŸ‘‹ a Community Manager here at E.ON Next and I adore your hints and tips on energy saving! Would you like to start an energy saving tips...
    13 Replies
    2,023 Views
  2. @CustomerOfLastResort - Thank you for your reply...

    Posted by beki, 4 Days Ago 13:42
    @CustomerOfLastResort - Thank you for your reply and whilst I understand where you are coming from, in regards to our consumerist society and scrapping of electronic and technology devices and hear...
    13 Replies
    2,023 Views
  3. @theunknowntech Thank you so much for taking the...

    Posted by beki, 5 Days Ago 22:02
    @theunknowntech Thank you so much for taking the time to respond, however this answer is not quite right.

    We can change a customers tariff via Facebook or Twitter with consent after have gone...
    5 Replies
    252 Views
  4. @aitch Hey there, I believe I have responded to...

    Posted by beki, 5 Days Ago 21:52
    @aitch Hey there, I believe I have responded to your previous post asking you for some more information so I can investigate.

    I also want to take this opportunity to thank you for taking the time...
    1 Replies
    231 Views
  5. @Robaitch Hey there, Beki here πŸ‘‹ I am so sorry...

    Posted by beki, 5 Days Ago 21:50
    @Robaitch Hey there, Beki here πŸ‘‹ I am so sorry and I would like to investigate this with you. Can you pop me a private message with your account number so I can look into this for you and get your...
    1 Replies
    199 Views
  6. @theunknowntech Thank you! πŸ™ Your knowledge...

    Posted by beki, 5 Days Ago 21:46
    @theunknowntech Thank you! πŸ™ Your knowledge always impresses me!
    3 Replies
    306 Views
  7. @Marc Hello there! Thanks for posting on our...

    Posted by beki, 5 Days Ago 21:42
    @Marc Hello there! Thanks for posting on our Community! I understand you are trying to set up a direct debit through your online account and experiencing some issues. Can you share the error message...
    1 Replies
    172 Views
  8. P.S Thank you so much for taking the time to post...

    Posted by beki, 5 Days Ago 21:35
    Thread: Wrong address
    P.S Thank you so much for taking the time to post on the Community 😊 Hope to see you around more!
    2 Replies
    216 Views
  9. @poszmete93 Oh gosh, I am so sorry that has...

    Posted by beki, 5 Days Ago 21:33
    Thread: Wrong address
    @poszmete93 Oh gosh, I am so sorry that has happened. It's just a minor hiccup and we can get that fixed straight away. You will need to pop on of our awesome Energy Specialists a message via...
    2 Replies
    216 Views
  10. @Landmark Thank you so much for replying to this...

    Posted by beki, 5 Days Ago 20:59
    @Landmark Thank you so much for replying to this thread. The information you have provided is not quite right though.

    @yatesy2380 - You can change your smart meter settings in your online account...
    3 Replies
    809 Views
  11. @rdbp Hey there πŸ‘‹ Beki here. I wondered if you...

    Posted by beki, 5 Days Ago 20:41
    @rdbp Hey there πŸ‘‹ Beki here. I wondered if you could add some pictures of those readings for me please as they don't seem to be inline, then the Community and I can put our Sherlock hats on.
    ...
    4 Replies
    953 Views
  12. @Rupali Hey there, thank you so much for taking...

    Posted by beki, 5 Days Ago 20:09
    @Rupali Hey there, thank you so much for taking the time to post on our community. Economy 9 is not something we offer however we do have Eco 7 and Eco 10 options. This is something that is best...
    2 Replies
    185 Views
  13. @brisinger Hi there, it's Beki here. πŸ‘‹ I am a...

    Posted by beki, 5 Days Ago 18:27
    @brisinger Hi there, it's Beki here. πŸ‘‹ I am a Community Manager here at E.ON Next and I would like to welcome you to the Community and thank you for taking the time to post.

    I would love to know...
    19 Replies
    9,315 Views
  14. @karpinskyj Hey there, of course I can! I can't...

    Posted by beki, 5 Days Ago 18:20
    @karpinskyj Hey there, of course I can! I can't tell you specific amounts as it varies however I can let you know that it is the standing charges which are reduced by having a direct debit set up.
    ...
    4 Replies
    1,536 Views
  15. @Tiptop26 Thank you so much for reaching out to...

    Posted by beki, 5 Days Ago 18:14
    @Tiptop26 Thank you so much for reaching out to us on the Community! We should of had everything set up by now so I apologise if that is still not the case.

    ​​​​​​​Would you be able to pop me a...
    2 Replies
    640 Views
  16. @Phoenix - Hey there, I just wanted to check that...

    Posted by beki, 6 Days Ago 16:37
    @Phoenix - Hey there, I just wanted to check that the debt was for yourself or whether it was for an Occupier? If it was to the occupier then this would need to go to the landlord or previous tenant,...
    3 Replies
    750 Views
  17. @theunknowntech Thank you so much. I'm going to...

    Posted by beki, 6 Days Ago 16:30
    @theunknowntech Thank you so much. I'm going to have a read this evening. 😊
    9 Replies
    1,927 Views
  18. @theunknowntech I can't see the post that you...

    Posted by beki, 1 Week Ago 15:04
    @theunknowntech I can't see the post that you have linked to.

    I agree trialing these things is the best way forward and any green every system is one that I would look to implement in my own...
    9 Replies
    1,927 Views
  19. @Canton3 Hey there, thank you for taking the time...

    Posted by beki, 1 Week Ago 10:32
    @Canton3 Hey there, thank you for taking the time to post on the Community - it's great to have you here. I'm concerned you are off supply with no gas and I'd like to get you back on. Can you pop me...
    3 Replies
    697 Views
  20. @Heather Hey there, thank you so much for getting...

    Posted by beki, 1 Week Ago 12:50
    @Heather Hey there, thank you so much for getting in touch with us and taking the time to post on the Community. This sounds like we need to look into your account and check that everything is set up...
    1 Replies
    381 Views
  21. @eldn This really concerns me and I would like...

    Posted by beki, 3 Weeks Ago 12:36
    @eldn This really concerns me and I would like the opportunity to investigate this for you - would you be able to pop me a private message with your account details.

    ​​​​​​​Sending positive energy...
    2 Replies
    936 Views
  22. @enduser & @Tinbum - When you have chosen a fixed...

    Posted by beki, 3 Weeks Ago 12:12
    @enduser & @Tinbum - When you have chosen a fixed tariff, within the T&Cs there is a section that states "Agree to have smart meters installed - By choosing this tariff you agree to a smart meter...
    13 Replies
    2,023 Views
  23. @colleyt Could you pop me your account number and...

    Posted by beki, 3 Weeks Ago 11:58
    @colleyt Could you pop me your account number and address and also the name on the account in a private message and I will pick this up and transfer to the correct team.

    ​​​​​​​Sending positive...
    2 Replies
    890 Views
  24. @Lindyj0 That is great that Igloo have been in...

    Posted by beki, 3 Weeks Ago 11:51
    Thread: Missing credit
    @Lindyj0 That is great that Igloo have been in touch. Has this been sorted for you? If you have any questions or just need some friendly advice in regards to your energy account, you can find u on...
    8 Replies
    2,506 Views
  25. @lightworker07 Sometimes a bill will release when...

    Posted by beki, 3 Weeks Ago 11:48
    @lightworker07 Sometimes a bill will release when your meter reading has been given. Sorry that this has been annoying for you. We can have a check through your account to make sure that it is all...
    4 Replies
    1,204 Views