Do you need some help?
Type: Posts; User: beki
Posted by beki, 4 Days Ago 13:54
@miketheb Hey Mike, thank you so much for commenting! I'm Beki, 👋 a Community Manager here at E.ON Next and I adore your hints and tips on energy saving! Would you like to start an energy saving tips...13 Replies2,023 Views
Posted by beki, 4 Days Ago 13:42
@CustomerOfLastResort - Thank you for your reply and whilst I understand where you are coming from, in regards to our consumerist society and scrapping of electronic and technology devices and hear...13 Replies2,023 Views
Posted by beki, 5 Days Ago 22:02
@theunknowntech Thank you so much for taking the time to respond, however this answer is not quite right.
We can change a customers tariff via Facebook or Twitter with consent after have gone...5 Replies252 Views
Posted by beki, 5 Days Ago 21:52Thread: billing incorrect
@aitch Hey there, I believe I have responded to your previous post asking you for some more information so I can investigate.
I also want to take this opportunity to thank you for taking the time...1 Replies231 Views
Posted by beki, 5 Days Ago 21:50Thread: Billing Issue again!
@Robaitch Hey there, Beki here 👋 I am so sorry and I would like to investigate this with you. Can you pop me a private message with your account number so I can look into this for you and get your...1 Replies199 Views
Posted by beki, 5 Days Ago 21:42Thread: still unable to set up dd
@Marc Hello there! Thanks for posting on our Community! I understand you are trying to set up a direct debit through your online account and experiencing some issues. Can you share the error message...1 Replies172 Views
Posted by beki, 5 Days Ago 21:35Thread: Wrong address
P.S Thank you so much for taking the time to post on the Community 😊 Hope to see you around more!2 Replies216 Views
Posted by beki, 5 Days Ago 21:33Thread: Wrong address
@poszmete93 Oh gosh, I am so sorry that has happened. It's just a minor hiccup and we can get that fixed straight away. You will need to pop on of our awesome Energy Specialists a message via...2 Replies216 Views
Posted by beki, 5 Days Ago 20:59
@Landmark Thank you so much for replying to this thread. The information you have provided is not quite right though.
@yatesy2380 - You can change your smart meter settings in your online account...3 Replies809 Views
Posted by beki, 5 Days Ago 20:41Thread: Unsure about Meter Readings
@rdbp Hey there 👋 Beki here. I wondered if you could add some pictures of those readings for me please as they don't seem to be inline, then the Community and I can put our Sherlock hats on.
...4 Replies953 Views
Posted by beki, 5 Days Ago 20:09Thread: Does EON provide economy 9?
@Rupali Hey there, thank you so much for taking the time to post on our community. Economy 9 is not something we offer however we do have Eco 7 and Eco 10 options. This is something that is best...2 Replies185 Views
Posted by beki, 5 Days Ago 18:27Thread: Smart metres what a mess.
@brisinger Hi there, it's Beki here. 👋 I am a Community Manager here at E.ON Next and I would like to welcome you to the Community and thank you for taking the time to post.
I would love to know...19 Replies9,315 Views
Posted by beki, 5 Days Ago 18:20Thread: Direct Debit....
@karpinskyj Hey there, of course I can! I can't tell you specific amounts as it varies however I can let you know that it is the standing charges which are reduced by having a direct debit set up.
...4 Replies1,536 Views
Posted by beki, 5 Days Ago 18:14
@Tiptop26 Thank you so much for reaching out to us on the Community! We should of had everything set up by now so I apologise if that is still not the case.
Would you be able to pop me a...2 Replies640 Views
Posted by beki, 6 Days Ago 16:37Thread: Threatening letter
@Phoenix - Hey there, I just wanted to check that the debt was for yourself or whether it was for an Occupier? If it was to the occupier then this would need to go to the landlord or previous tenant,...3 Replies750 Views
Posted by beki, 6 Days Ago 16:30Thread: £5000 Heat Pump Grant
@theunknowntech Thank you so much. I'm going to have a read this evening. 😊9 Replies1,927 Views
Posted by beki, 1 Week Ago 15:04Thread: £5000 Heat Pump Grant
@theunknowntech I can't see the post that you have linked to.
I agree trialing these things is the best way forward and any green every system is one that I would look to implement in my own...9 Replies1,927 Views
Posted by beki, 1 Week Ago 10:32Thread: Topped up but no gas
@Canton3 Hey there, thank you for taking the time to post on the Community - it's great to have you here. I'm concerned you are off supply with no gas and I'd like to get you back on. Can you pop me...3 Replies697 Views
Posted by beki, 1 Week Ago 12:50Thread: Smart meter not working
@Heather Hey there, thank you so much for getting in touch with us and taking the time to post on the Community. This sounds like we need to look into your account and check that everything is set up...1 Replies381 Views
Posted by beki, 3 Weeks Ago 12:36Thread: EON engineer created a leak
@eldn This really concerns me and I would like the opportunity to investigate this for you - would you be able to pop me a private message with your account details.
Sending positive energy...2 Replies936 Views
Posted by beki, 3 Weeks Ago 12:12
@enduser & @Tinbum - When you have chosen a fixed tariff, within the T&Cs there is a section that states "Agree to have smart meters installed - By choosing this tariff you agree to a smart meter...13 Replies2,023 Views
Posted by beki, 3 Weeks Ago 11:58Thread: Illegitimate credit file record
@colleyt Could you pop me your account number and address and also the name on the account in a private message and I will pick this up and transfer to the correct team.
Sending positive...2 Replies890 Views
Posted by beki, 3 Weeks Ago 11:51Thread: Missing credit
@Lindyj0 That is great that Igloo have been in touch. Has this been sorted for you? If you have any questions or just need some friendly advice in regards to your energy account, you can find u on...8 Replies2,506 Views
Posted by beki, 3 Weeks Ago 11:48Thread: Bills come again after 23 days
@lightworker07 Sometimes a bill will release when your meter reading has been given. Sorry that this has been annoying for you. We can have a check through your account to make sure that it is all...4 Replies1,204 Views