Type: Posts; User: Hatwildeman

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  1. @bekig it is so sad to see the empty stadium...

    Posted by Hatwildeman, 26-07-21 13:21
    @bekig it is so sad to see the empty stadium isn't it! Bit surreal really. I've always followed Tom Daly so to see that he and Matty Lee won gold today was amazing. I just need to catch up on...
    6 Replies
    6,116 Views
  2. @Svetlxzp Hi there, you ok? How can we help?

    Posted by Hatwildeman, 23-07-21 09:29
    @Svetlxzp Hi there, you ok? How can we help?
    1 Replies
    1,196 Views
  3. @theunknowntech Ooooo - love a mystery!

    Posted by Hatwildeman, 23-07-21 09:26
    @theunknowntech Ooooo - love a mystery!
    35 Replies
    109,084 Views
  4. @Philip, Hi there, have you had an In home...

    Posted by Hatwildeman, 15-07-21 12:40
    @Philip, Hi there, have you had an In home display left with you so that you can keep an eye on the readings without the need to go to the meter? We'll get a read from the meter every month, but you...
    35 Replies
    109,084 Views
  5. @Markus how awful! I'm so sorry if I missed you....

    Posted by Hatwildeman, 08-07-21 12:26
    @Markus how awful! I'm so sorry if I missed you. The good news is that we have lots more testing coming up and you'll be the first to know about it, so if you're interested in future testing, you'll...
    28 Replies
    21,448 Views
  6. Hi @Shue, Lovely to have you with us and sorry...

    Posted by Hatwildeman, 07-07-21 09:54
    Hi @Shue,

    Lovely to have you with us and sorry you've not had the best start. Do you want to pop me your account number in a private message and we'll have a look for you. Hat
    35 Replies
    109,084 Views
  7. Hi there @lesmoss and @DaveGfromTT I'm really...

    Posted by Hatwildeman, 06-07-21 14:29
    Thread: FIT readings
    Hi there @lesmoss and @DaveGfromTT

    I'm really sorry that you haven't heard from us about how we'll manage your Feed in Tariff now you're with us. I've checked in with the team that are looking...
    11 Replies
    10,541 Views
  8. @Richtea78 thanks for the post. You're right,...

    Posted by Hatwildeman, 17-06-21 09:41
    @Richtea78 thanks for the post.
    You're right, the reviews on Social are more negative, that's the nature of Social Media as a contact channel and not unexpected. Its pushes us to do everything we...
    28 Replies
    21,448 Views
  9. I know we've said it before but we're new and...

    Posted by Hatwildeman, 17-06-21 09:31
    I know we've said it before but we're new and Octopus have a bit of a head start on us. They weren't built overnight though either. We're really aware that customers really want an app and energy...
    5 Replies
    3,358 Views
  10. Good morning everyone. I'm so sorry if you've...

    Posted by Hatwildeman, 31-05-21 10:52
    Good morning everyone. I'm so sorry if you've received a DM today that was spam. Thanks to those of you who have sent me a message and for being so understanding. I too had the same message.
    Just to...
    20 Replies
    24,769 Views
  11. @Breeze Hi there, so i'm wondering if you're...

    Posted by Hatwildeman, 28-05-21 10:29
    Thread: FIT readings
    @Breeze Hi there, so i'm wondering if you're trying E.ON rather than E.ON Next? Have you moved over to E.ON Next now? It would be good to know what number you tried and also the email address. Let me...
    11 Replies
    10,541 Views
  12. Hi @silverfox, we'll always take down Spam, I...

    Posted by Hatwildeman, 28-05-21 10:25
    Hi @silverfox, we'll always take down Spam, I promise you it's just as frustrating for us as it is for you. We don't have eyes on the forum all of the time I'm afraid, but as soon as we see it or you...
    1 Replies
    4,669 Views
  13. Hi @richtea78 the way we're doing it is that we...

    Posted by Hatwildeman, 21-05-21 11:09
    Hi @richtea78 the way we're doing it is that we can check how the design works for users and then quickly act on the feedback where needed. It's very much in development.
    The consumption tracker...
    28 Replies
    21,448 Views
  14. @Markus Hi there, of course you can. I'll just...

    Posted by Hatwildeman, 21-05-21 10:58
    @Markus Hi there, of course you can. I'll just drop you a DM with some details. Hat
    35 Replies
    109,084 Views
  15. @KriegeR Hi there, looks like you could do with...

    Posted by Hatwildeman, 06-05-21 13:24
    @KriegeR Hi there, looks like you could do with sending your account details to me in a DM and I'll see how we can help. Hat
    1 Replies
    1,996 Views
  16. @JayDeeH Good morning! A smart meter sounds...

    Posted by Hatwildeman, 06-05-21 08:20
    @JayDeeH Good morning! A smart meter sounds perfect for you. Let me find out for you. Hat
    3 Replies
    3,913 Views
  17. @lambs So sorry to hear this. Is there anything I...

    Posted by Hatwildeman, 30-04-21 14:00
    @lambs So sorry to hear this. Is there anything I can do to help? Hat
    8 Replies
    6,932 Views
  18. @Richtea78 Hi there, and lovely to see you on the...

    Posted by Hatwildeman, 28-04-21 14:30
    @Richtea78 Hi there, and lovely to see you on the community, although I'm sorry to read that you're not feeling too happy since moving to E.ON Next. I was just reading your other post.
    You're right...
    12 Replies
    19,696 Views
  19. @AmandaB Hi there, can imagine how annoying that...

    Posted by Hatwildeman, 28-04-21 13:39
    @AmandaB Hi there, can imagine how annoying that is! Is the card registered to the same address as we have for you?
    2 Replies
    2,228 Views
  20. Should be pretty instant. Have you got an online...

    Posted by Hatwildeman, 28-04-21 09:58
    Thread: New smart meter
    Should be pretty instant. Have you got an online account, and If so can you see anything on there? If not, do you want to drop your acct number over in a DM and I can check for you. Hat
    5 Replies
    3,149 Views
  21. Hi @Mcc05 - excited that you're on your way! It...

    Posted by Hatwildeman, 28-04-21 09:54
    Hi @Mcc05 - excited that you're on your way! It depends at the moment where abouts you are in the country. If you're happy to share then I can get a better idea for you. Hat
    8 Replies
    6,932 Views
  22. Hi @strat - great to have you with us :)

    Posted by Hatwildeman, 28-04-21 09:32
    Hi @strat - great to have you with us :)
    35 Replies
    109,084 Views
  23. Hi@Thomo21 is it a new smart meter or are you...

    Posted by Hatwildeman, 26-04-21 15:18
    Thread: New smart meter
    Hi@Thomo21 is it a new smart meter or are you asking as you've moved over to E.ON Next? Hat
    5 Replies
    3,149 Views
  24. Yep - if you do need to get in touch on Social...

    Posted by Hatwildeman, 22-04-21 11:55
    Thread: Replacement IHD
    Yep - if you do need to get in touch on Social Media - definitely use the E.ON Next social pages rather than E.ON if your account is with E.ON Next. Also - just to reassure everyone - our phone...
    3 Replies
    2,747 Views
  25. Hi @Chrysanthos...

    Posted by Hatwildeman, 22-04-21 11:51
    Hi @Chrysanthos, do you want drop me a DM with your account number so that we can have a look at what's going on. Hat
    3 Replies
    3,655 Views

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