Type: Posts; User: Richtea78

Search:

  1. @Landmark because you keep quoting me! Little bit...

    Posted by Richtea78, 2 Weeks Ago 20:28
    @Landmark because you keep quoting me! Little bit obsessed aren’t we? Scared I outed you as a staff shill?
    20 Replies
    17,452 Views
  2. im more and more convinced this person is an...

    Posted by Richtea78, 3 Weeks Ago 16:07
    im more and more convinced this person is an employee the way he constantly defends Eon

    Its fairly clear that amongst other shady practices Eon deliberately under quote to encourage people to...
    12 Replies
    10,846 Views
  3. Interesting that the staff on here can find time...

    Posted by Richtea78, 20-08-21 00:16
    Interesting that the staff on here can find time to comment on things like Loki and Greta Thunberg but don’t answer posts like this
    12 Replies
    10,846 Views
  4. sounds like yet another issue caused by systems...

    Posted by Richtea78, 15-08-21 12:49
    Thread: Final bill
    sounds like yet another issue caused by systems being launched without testing properly
    7 Replies
    4,850 Views
  5. Yes they don’t want you to raise issues in public...

    Posted by Richtea78, 15-08-21 12:46
    Yes they don’t want you to raise issues in public forums, they’d rather deal with it privately for obvious reasons
    2 Replies
    3,904 Views
  6. Mine took over a month but sorted eventually.

    Posted by Richtea78, 05-08-21 11:48
    Thread: Final bill
    Mine took over a month but sorted eventually.
    7 Replies
    4,850 Views
  7. Alright Rainman. If I'd known it was such an...

    Posted by Richtea78, 05-08-21 11:47
    Alright Rainman. If I'd known it was such an issue I'd have quoted it to 3 decimal places.

    You will be pleased to know my final payment has come through now so I'm out of here.

    ​​​​​​​Enjoy...
    20 Replies
    17,452 Views
  8. My comment was aimed at Landmark sorry, I’m not...

    Posted by Richtea78, 02-08-21 21:53
    My comment was aimed at Landmark sorry, I’m not sure why it didn’t quote him.
    20 Replies
    17,452 Views
  9. And I might suggest you sound like you work for...

    Posted by Richtea78, 02-08-21 19:10
    And I might suggest you sound like you work for Eon. Considering the way they seem to game their reviews on certain sites as well I wouldn’t put it past them.

    as for arbitrary figures, it’s not...
    20 Replies
    17,452 Views
  10. I’m still waiting for my money back from Eon and...

    Posted by Richtea78, 01-08-21 17:21
    I’m still waiting for my money back from Eon and once they finally pay up, I’ll be gone and good riddance to them. It has been the single worst experience I’ve ever had dealing with a service...
    28 Replies
    21,448 Views
  11. they aren’t cheap though. I’ve moved to Octopus...

    Posted by Richtea78, 29-07-21 19:51
    they aren’t cheap though. I’ve moved to Octopus who have everything and are still 15% cheaper a month.
    28 Replies
    21,448 Views
  12. Over 6 weeks and still no update. I think its...

    Posted by Richtea78, 29-07-21 07:55
    Over 6 weeks and still no update. I think its fairly safe to assume they aren't developing an app. How long can it reasonably take? If they hadn't sacked all the npower staff so quickly they might...
    28 Replies
    21,448 Views
  13. Eon are absolutely useless at getting money back....

    Posted by Richtea78, 23-07-21 22:09
    Eon are absolutely useless at getting money back. They lost my direct debit at NPower but NPower didn’t have any staff to deal with it because Eon sacked them all.

    Go to your bank and get the...
    4 Replies
    2,386 Views
  14. There is no App to test. I doubt they are even...

    Posted by Richtea78, 16-07-21 16:29
    There is no App to test. I doubt they are even working on it. If you want decent service just leave this terrible company and join someone with working systems already. Eon made a “business decision”...
    28 Replies
    21,448 Views
  15. I left, I’ve gone to Octopus. They are much...

    Posted by Richtea78, 15-07-21 20:55
    I left, I’ve gone to Octopus. They are much better and they are cheaper as well! So much more helpful than EON!

    Did I mention 10% cheaper as well?
    20 Replies
    17,452 Views
  16. Another area you launched without processes in...

    Posted by Richtea78, 07-07-21 20:42
    Thread: FIT readings
    Another area you launched without processes in place? How can you keep doing this as a company?

    You are letting down a lot of customers and losing many
    11 Replies
    10,541 Views
  17. Hat, if you filter on that it does show some...

    Posted by Richtea78, 17-06-21 18:39
    Hat, if you filter on that it does show some people who are happy. But it also shows a lot who aren’t.

    Why couldn’t you have had the information available for those who want it and have it...
    28 Replies
    21,448 Views
  18. I do actually feel sorry for the customer...

    Posted by Richtea78, 17-06-21 18:27
    I do actually feel sorry for the customer services people as they don’t make the decisions but they have to deal with the consequences. The eon next ones do seem very helpful. It’s just that if they...
    1 Replies
    1,741 Views
  19. @Hatwildeman The thing I don’t understand though...

    Posted by Richtea78, 17-06-21 18:25
    @Hatwildeman The thing I don’t understand though is that not withstanding the app not being very good, it’s still something. How bad was it that it’s literally better not to have anything at all. I...
    5 Replies
    3,358 Views
  20. The interesting thing is the websites are almost...

    Posted by Richtea78, 16-06-21 20:50
    The interesting thing is the websites are almost identical except for the information. If you put the Octopus website side by side to the Eon Next website you can literally see where the modules are...
    5 Replies
    3,358 Views
  21. Yes I’ve seen your trust pilot reviews. I noticed...

    Posted by Richtea78, 16-06-21 20:37
    Yes I’ve seen your trust pilot reviews. I noticed they are suspiciously better than other independent sites like google and Facebook reviews.

    https://www.bbc.co.uk/news/technology-43907695

    If...
    28 Replies
    21,448 Views
  22. There’s a flick of a switch and there’s...

    Posted by Richtea78, 16-06-21 17:41
    There’s a flick of a switch and there’s ridiculous delays. You entered into partnership with Octopus to use Kraken in March 2020. That means you’d been negotiating with them for months before that....
    28 Replies
    21,448 Views
  23. If you want a working app, transfer to Octopus....

    Posted by Richtea78, 15-06-21 18:24
    If you want a working app, transfer to Octopus. Their app is working. It makes it even more laughable that Eon still don’t have an app nearly 3 months later. You could just buy the Octopus app and...
    28 Replies
    21,448 Views
  24. Well you’ve stopped the bots but I see you’re now...

    Posted by Richtea78, 15-06-21 18:21
    Well you’ve stopped the bots but I see you’re now controlling who can post what! Unintended benefit for Eon!
    12 Replies
    16,031 Views
  25. Octopus are much better!

    Posted by Richtea78, 15-06-21 18:21
    Third attempt to post this!

    if anyone else is disappointed with the service they have received from eon after the forced move from NPower I can totally recommend Octopus. Within 5 minutes of the...
    5 Replies
    3,358 Views

]>