Type: Posts; User: BethS

Search:

  1. Hi @duerdens A fix is going into place for...

    Posted by BethS, Yesterday
    Hi @duerdens

    A fix is going into place for this today so the removal of the charge should be updated in the next day or two :)

    If for any reason it's not, let me know and I'll chase it up!
    ...
    5 Replies
    183 Views
  2. Ahh that's handy to know @jamesn, thanks for...

    Posted by BethS, 21-06-21
    Ahh that's handy to know @jamesn, thanks for letting me know! I'll feed this back in case they aren't aware it's affecting Npower Select customers too :)
    5 Replies
    183 Views
  3. Hi @jamesn, thanks for taking the time to post! I...

    Posted by BethS, 21-06-21
    Hi @jamesn, thanks for taking the time to post! I hope you're well 😊

    Over the weekend we've identified a number of accounts affected by this issue. It seems to be linked to customers who have...
    5 Replies
    183 Views
  4. Hi @PaulD Thanks for taking the time to post!...

    Posted by BethS, 19-06-21
    Thread: Eon Smart Meter
    Hi @PaulD

    Thanks for taking the time to post!

    Is there any chance you can pop me a private message with your account number or address so I can look into this with you and make sure all has...
    1 Replies
    250 Views
  5. Hi Switched, thanks for taking the time to post!...

    Posted by BethS, 19-06-21
    Hi Switched, thanks for taking the time to post!

    I'm sorry to hear this was your experience, if we can do anything to change your mind & look into your DD with you, please let us know. You can...
    2 Replies
    258 Views
  6. Morning Liz, thanks for taking the time to post!...

    Posted by BethS, 19-06-21
    Morning Liz, thanks for taking the time to post!

    Is there any chance you can pop me a private message with your CSV file attached so I can look into this with you and pass the info onto our FiT...
    5 Replies
    1,024 Views
  7. Morning @Silverfox, thanks for your post. ...

    Posted by BethS, 19-06-21
    Thread: Weird.
    Morning @Silverfox, thanks for your post.

    It's certainly not weird; people often make assumptions about the gender of another person based on the their appearance, how they sound on the phone, or...
    1 Replies
    205 Views
  8. I think I’ve explained something similar in one...

    Posted by BethS, 16-06-21
    I think I’ve explained something similar in one of our private messages, @Richtea78 - We made the decision as a business to launch with a website that gave customers the basic information they needed...
    14 Replies
    3,617 Views
  9. @PeterS Hi Peter I've sent you a private...

    Posted by BethS, 16-06-21
    @PeterS Hi Peter

    I've sent you a private message now, if you could reply to that when you get a chance I'll be able to look further into this with you :)

    Thanks!

    ​​​​​​​Beth :)
    4 Replies
    566 Views
  10. Hi @PeterS Thanks for taking the time to post!...

    Posted by BethS, 16-06-21
    Hi @PeterS

    Thanks for taking the time to post!

    Is there any chance you can pop me a private message with your account number or address so I can look into this with you? I'll be back with you...
    4 Replies
    566 Views
  11. Hi @ANDY Thanks for taking the time to post! ...

    Posted by BethS, 16-06-21
    Thread: Eco scheme
    Hi @ANDY

    Thanks for taking the time to post!

    We do participate in the ECO Scheme - it's sometimes known as Affordable Warmth too 😁

    We would need to run through some eligibility criteria with...
    1 Replies
    278 Views
  12. ​​​​​​​Hi @Lizby24 Thanks for taking the time...

    Posted by BethS, 16-06-21
    Thread: Meter reading
    ​​​​​​​Hi @Lizby24

    Thanks for taking the time to post!

    Is there any chance you can pop me a private message with your account number or address so I can look into this with you and make sure...
    2 Replies
    456 Views
  13. Hi @Janet189 ...

    Posted by BethS, 16-06-21
    Hi @Janet189

    Have you been able to speak with anyone about this?

    Thanks!

    ​​​​​​​Beth
    5 Replies
    1,024 Views
  14. Morning! We're not 100% sure what the plan is...

    Posted by BethS, 16-06-21
    Morning!

    We're not 100% sure what the plan is at the minute, we're exploring our options. As soon as we have further updates on this we'll let you know! :)

    Thanks

    Beth :)
    1 Replies
    389 Views
  15. Morning @Silverfox - Our Community Guidelines...

    Posted by BethS, 16-06-21
    Morning @Silverfox - Our Community Guidelines do actually say:

    "​​​​​​​One post is normally enough
    If you’re offering feedback, asking for help or just want to chat, you’ll only need one post for...
    4 Replies
    687 Views
  16. Morning @Silverfox As I've explained to...

    Posted by BethS, 16-06-21
    Morning @Silverfox

    As I've explained to @Richtea78 on an earlier thread this morning, as long as your post doesn't violate our community guidelines (which can be found here) we have no reason to...
    14 Replies
    3,617 Views
  17. Morning @Richtea78...

    Posted by BethS, 16-06-21
    Morning @Richtea78 - That's absolutely not the case at all. The only posts we're not allowing through are the spam posts which have (rightly) caused such upset among our Community Family. As always...
    12 Replies
    2,638 Views
  18. Hi @Richtea78 I'm afraid I can't comment on...

    Posted by BethS, 11-06-21
    Hi @Richtea78

    I'm afraid I can't comment on them, I'd finished for the day when they came through and I had a day off yesterday so I wasn't able to check them. I believe some of my colleagues...
    12 Replies
    2,638 Views
  19. Morning @Silverfox - I hope you're keeping well πŸ˜€...

    Posted by BethS, 11-06-21
    Morning @Silverfox - I hope you're keeping well πŸ˜€

    I removed the spam post from this morning as soon as I was awake to check it - earlier than you'd think when your alarm clock is a 2 year old! :) ...
    4 Replies
    687 Views
  20. Evening @Richtea78 I do try to help as many...

    Posted by BethS, 08-06-21
    Evening @Richtea78

    I do try to help as many people as I can, but sadly it's just me online tonight, so I'm having to direct some people to Social Media as it's where they'll get the quickest reply...
    12 Replies
    2,638 Views
  21. Hey Martin! Can you pop us a message on...

    Posted by BethS, 08-06-21
    Hey Martin!

    Can you pop us a message on Facebook or Twitter with some account information so we can look into your connectivity issues please? :)

    Thanks!

    ​​​​​​​Beth
    1 Replies
    529 Views
  22. Evening @lisa Could you pop us a message on...

    Posted by BethS, 08-06-21
    Thread: price rise
    Evening @lisa

    Could you pop us a message on Facebook or Twitter with your account details so we can chase this up for you please?

    Thanks

    Beth :)
    1 Replies
    405 Views
  23. Hey Dudley01 Can you pop us a message on...

    Posted by BethS, 08-06-21
    Hey Dudley01

    Can you pop us a message on Facebook or Twitter so we can look into this with you please?

    Thanks!

    ​​​​​​​Beth
    24 Replies
    15,572 Views
  24. Morning @Richtea78 & @Silverfox - I hope you're...

    Posted by BethS, 04-06-21
    Morning @Richtea78 & @Silverfox - I hope you're both keeping well.

    Our platform providers have assessed what's been blocked so far, before it's had the chance to hit the community. It's...
    12 Replies
    2,638 Views
  25. Hi Chris! If you can pop us a message on...

    Posted by BethS, 03-06-21
    Hi Chris!

    If you can pop us a message on Facebook or Twitter we'll be happy to get this sorted for you! Just search "E.ON Next" :)

    Thanks!

    ​​​​​​​Beth :)
    2 Replies
    954 Views