Type: Posts; User: Hatwildeman

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  1. @Richtea78 thanks for the post. You're right,...

    Posted by Hatwildeman, 17-06-21
    @Richtea78 thanks for the post.
    You're right, the reviews on Social are more negative, that's the nature of Social Media as a contact channel and not unexpected. Its pushes us to do everything we...
    14 Replies
    3,593 Views
  2. I know we've said it before but we're new and...

    Posted by Hatwildeman, 17-06-21
    I know we've said it before but we're new and Octopus have a bit of a head start on us. They weren't built overnight though either. We're really aware that customers really want an app and energy...
    5 Replies
    608 Views
  3. Good morning everyone. I'm so sorry if you've...

    Posted by Hatwildeman, 31-05-21
    Good morning everyone. I'm so sorry if you've received a DM today that was spam. Thanks to those of you who have sent me a message and for being so understanding. I too had the same message.
    Just to...
    20 Replies
    5,260 Views
  4. @Breeze Hi there, so i'm wondering if you're...

    Posted by Hatwildeman, 28-05-21
    Thread: FIT readings
    @Breeze Hi there, so i'm wondering if you're trying E.ON rather than E.ON Next? Have you moved over to E.ON Next now? It would be good to know what number you tried and also the email address. Let me...
    1 Replies
    878 Views
  5. Hi @silverfox, we'll always take down Spam, I...

    Posted by Hatwildeman, 28-05-21
    Hi @silverfox, we'll always take down Spam, I promise you it's just as frustrating for us as it is for you. We don't have eyes on the forum all of the time I'm afraid, but as soon as we see it or you...
    1 Replies
    862 Views
  6. Hi @richtea78 the way we're doing it is that we...

    Posted by Hatwildeman, 21-05-21
    Hi @richtea78 the way we're doing it is that we can check how the design works for users and then quickly act on the feedback where needed. It's very much in development.
    The consumption tracker...
    14 Replies
    3,593 Views
  7. @Markus Hi there, of course you can. I'll just...

    Posted by Hatwildeman, 21-05-21
    @Markus Hi there, of course you can. I'll just drop you a DM with some details. Hat
    24 Replies
    15,551 Views
  8. @KriegeR Hi there, looks like you could do with...

    Posted by Hatwildeman, 06-05-21
    @KriegeR Hi there, looks like you could do with sending your account details to me in a DM and I'll see how we can help. Hat
    1 Replies
    1,148 Views
  9. @JayDeeH Good morning! A smart meter sounds...

    Posted by Hatwildeman, 06-05-21
    @JayDeeH Good morning! A smart meter sounds perfect for you. Let me find out for you. Hat
    3 Replies
    1,778 Views
  10. @lambs So sorry to hear this. Is there anything I...

    Posted by Hatwildeman, 30-04-21
    @lambs So sorry to hear this. Is there anything I can do to help? Hat
    8 Replies
    3,233 Views
  11. @Richtea78 Hi there, and lovely to see you on the...

    Posted by Hatwildeman, 28-04-21
    @Richtea78 Hi there, and lovely to see you on the community, although I'm sorry to read that you're not feeling too happy since moving to E.ON Next. I was just reading your other post.
    You're right...
    11 Replies
    10,400 Views
  12. @AmandaB Hi there, can imagine how annoying that...

    Posted by Hatwildeman, 28-04-21
    @AmandaB Hi there, can imagine how annoying that is! Is the card registered to the same address as we have for you?
    2 Replies
    1,255 Views
  13. Should be pretty instant. Have you got an online...

    Posted by Hatwildeman, 28-04-21
    Thread: New smart meter
    Should be pretty instant. Have you got an online account, and If so can you see anything on there? If not, do you want to drop your acct number over in a DM and I can check for you. Hat
    5 Replies
    1,910 Views
  14. Hi @Mcc05 - excited that you're on your way! It...

    Posted by Hatwildeman, 28-04-21
    Hi @Mcc05 - excited that you're on your way! It depends at the moment where abouts you are in the country. If you're happy to share then I can get a better idea for you. Hat
    8 Replies
    3,233 Views
  15. Hi @strat - great to have you with us :)

    Posted by Hatwildeman, 28-04-21
    Hi @strat - great to have you with us :)
    24 Replies
    15,551 Views
  16. Hi@Thomo21 is it a new smart meter or are you...

    Posted by Hatwildeman, 26-04-21
    Thread: New smart meter
    Hi@Thomo21 is it a new smart meter or are you asking as you've moved over to E.ON Next? Hat
    5 Replies
    1,910 Views
  17. Yep - if you do need to get in touch on Social...

    Posted by Hatwildeman, 22-04-21
    Thread: Replacement IHD
    Yep - if you do need to get in touch on Social Media - definitely use the E.ON Next social pages rather than E.ON if your account is with E.ON Next. Also - just to reassure everyone - our phone...
    3 Replies
    1,566 Views
  18. Hi @Chrysanthos...

    Posted by Hatwildeman, 22-04-21
    Hi @Chrysanthos, do you want drop me a DM with your account number so that we can have a look at what's going on. Hat
    3 Replies
    1,729 Views
  19. Hi Ray, did you manage to get this sorted or do...

    Posted by Hatwildeman, 22-04-21
    Hi Ray, did you manage to get this sorted or do you still need some help?
    ​​​​​​​If so drop me the account number. Hat
    1 Replies
    1,021 Views
  20. Oh @Teddy, I'm so sorry to hear this. If you...

    Posted by Hatwildeman, 22-04-21
    Oh @Teddy, I'm so sorry to hear this.
    If you haven't taken @silverfox advice (thank you by the way 😊) do you want to pop me the account details in a DM and I'll get you some help.

    ​​​​​​​Hat
    2 Replies
    1,531 Views
  21. ​​​​​​​Let me find out!

    Posted by Hatwildeman, 22-04-21
    Thread: App version 2!
    ​​​​​​​Let me find out!
    11 Replies
    7,276 Views
  22. Chinwag is my middle name @mikedundee! Glad you...

    Posted by Hatwildeman, 22-04-21
    Chinwag is my middle name @mikedundee!
    Glad you like our characters. I love them too - they make me smile. But totally understand that for some, they're just not their thing.
    And hi @landmark -...
    24 Replies
    15,551 Views
  23. Hi John, looks like you're still waiting for an...

    Posted by Hatwildeman, 07-04-21
    Hi John, looks like you're still waiting for an answer on this. Have you managed to get into your online account or still need some help. It doesn't matter if you had an online account with npower or...
    6 Replies
    3,951 Views
  24. Hi there @peter1uk. Is this still a problem for...

    Posted by Hatwildeman, 07-04-21
    Hi there @peter1uk. Is this still a problem for you? A reset that you can do at home might be all you need to do. Let me know if you're still having problems. Hat
    1 Replies
    2,404 Views
  25. Oh no, sorry I missed this, pop me your account...

    Posted by Hatwildeman, 07-04-21
    Oh no, sorry I missed this, pop me your account number in a DM and I'll have a look. Once I know the answer, if it's a common thing, I'll share on here so that everyone can see what we need to do to...
    1 Replies
    2,055 Views