Type: Posts; User: Richtea78

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  1. Hat, if you filter on that it does show some...

    Posted by Richtea78, 17-06-21
    Hat, if you filter on that it does show some people who are happy. But it also shows a lot who aren’t.

    Why couldn’t you have had the information available for those who want it and have it...
    14 Replies
    3,590 Views
  2. I do actually feel sorry for the customer...

    Posted by Richtea78, 17-06-21
    I do actually feel sorry for the customer services people as they don’t make the decisions but they have to deal with the consequences. The eon next ones do seem very helpful. It’s just that if they...
    1 Replies
    245 Views
  3. @Hatwildeman The thing I don’t understand though...

    Posted by Richtea78, 17-06-21
    @Hatwildeman The thing I don’t understand though is that not withstanding the app not being very good, it’s still something. How bad was it that it’s literally better not to have anything at all. I...
    5 Replies
    607 Views
  4. The interesting thing is the websites are almost...

    Posted by Richtea78, 16-06-21
    The interesting thing is the websites are almost identical except for the information. If you put the Octopus website side by side to the Eon Next website you can literally see where the modules are...
    5 Replies
    607 Views
  5. Yes I’ve seen your trust pilot reviews. I noticed...

    Posted by Richtea78, 16-06-21
    Yes I’ve seen your trust pilot reviews. I noticed they are suspiciously better than other independent sites like google and Facebook reviews.

    https://www.bbc.co.uk/news/technology-43907695

    If...
    14 Replies
    3,590 Views
  6. There’s a flick of a switch and there’s...

    Posted by Richtea78, 16-06-21
    There’s a flick of a switch and there’s ridiculous delays. You entered into partnership with Octopus to use Kraken in March 2020. That means you’d been negotiating with them for months before that....
    14 Replies
    3,590 Views
  7. If you want a working app, transfer to Octopus....

    Posted by Richtea78, 15-06-21
    If you want a working app, transfer to Octopus. Their app is working. It makes it even more laughable that Eon still don’t have an app nearly 3 months later. You could just buy the Octopus app and...
    14 Replies
    3,590 Views
  8. Well you’ve stopped the bots but I see you’re now...

    Posted by Richtea78, 15-06-21
    Well you’ve stopped the bots but I see you’re now controlling who can post what! Unintended benefit for Eon!
    12 Replies
    2,620 Views
  9. Octopus are much better!

    Posted by Richtea78, 15-06-21
    Third attempt to post this!

    if anyone else is disappointed with the service they have received from eon after the forced move from NPower I can totally recommend Octopus. Within 5 minutes of the...
    5 Replies
    607 Views
  10. I think they’ve stopped a lot of posts. An...

    Posted by Richtea78, 15-06-21
    Thread: Lack of posts.
    I think they’ve stopped a lot of posts. An unintended consequence of the moderation is that they can obviously now control what gets posted. My post about moving to Octopus and how positive an...
    2 Replies
    464 Views
  11. Eon Next have literally the worst customer...

    Posted by Richtea78, 11-06-21
    Eon Next have literally the worst customer service of any company. They lost my direct debit and keep blaming it on NPower. Despite it being eon closing down and sacking all the NPower staff. I’ve...
    3 Replies
    1,823 Views
  12. I wonder how many people have been scammed as a...

    Posted by Richtea78, 09-06-21
    I wonder how many people have been scammed as a result of their negligence. It’s actually crazy they clearly can’t deal with even basic stuff.

    I would love to see their employee engagement...
    20 Replies
    5,259 Views
  13. @Silverfox you cannot actually make a complaint....

    Posted by Richtea78, 09-06-21
    @Silverfox you cannot actually make a complaint. If you do they just ignore it as it’s a business issue
    6 Replies
    1,321 Views
  14. Beth, perhaps you’d care to comment on the +10 or...

    Posted by Richtea78, 09-06-21
    Beth, perhaps you’d care to comment on the +10 or so spam messages in the last hour or so?
    12 Replies
    2,620 Views
  15. Look again now. There’s 10 or so from the last...

    Posted by Richtea78, 09-06-21
    Look again now. There’s 10 or so from the last hour! They can’t even stop people signing up with Cyrillic lettering! It’s absolutely insane
    20 Replies
    5,259 Views
  16. There are two different providers in use. The...

    Posted by Richtea78, 08-06-21
    There are two different providers in use. The main site is all sat on Kraken while the forum is based on gif gaffs stuff. It’s odd as both kraken and standing on the shoulders win awards and both...
    6 Replies
    1,321 Views
  17. You’d be better off just shutting the forum down...

    Posted by Richtea78, 08-06-21
    You’d be better off just shutting the forum down at this point. Use the resources towards getting something useful like the app working!

    ​​​​​​​all you do on here is redirect people to Facebook...
    12 Replies
    2,620 Views
  18. There are more and more all the time! There’s...

    Posted by Richtea78, 08-06-21
    There are more and more all the time! There’s like 3 in the last hour!

    it’s a joke. I wonder how many people you are actually causing to get ripped off.
    12 Replies
    2,620 Views
  19. Oh and I’ve even tried the complaints and the CEO...

    Posted by Richtea78, 06-06-21
    Oh and I’ve even tried the complaints and the CEO email on their website. The complaints people said it was a business decision and I wasn’t allowed to complain about that. The CEO didn’t even bother...
    3 Replies
    1,140 Views
  20. To be honest I’m leaving as soon as they sort out...

    Posted by Richtea78, 06-06-21
    To be honest I’m leaving as soon as they sort out the errors on my account. I’ve had enough of their ****** service and poor treatment of customers. They’ve misdirected my direct debits and are now...
    3 Replies
    1,140 Views
  21. I’m not sure spam bots will learn? I admire your...

    Posted by Richtea78, 03-06-21
    I’m not sure spam bots will learn? I admire your optimism but it’s really unprofessional looking and not to mention dangerous
    12 Replies
    2,620 Views
  22. Wait till you have to actually get them to do...

    Posted by Richtea78, 02-06-21
    Thread: Not Happy
    Wait till you have to actually get them to do anything. They’ve lost one of my direct debits when they moved from NPower to here and it’s a complete nightmare getting them to fix it. They’ve done...
    1 Replies
    701 Views
  23. I wonder if “Hatty” and “Becky” will be around to...

    Posted by Richtea78, 02-06-21
    I wonder if “Hatty” and “Becky” will be around to explain it.

    I strongly suspect they are actually bots or dummy accounts as well. They don’t actually seem to be able to resolve anything.
    20 Replies
    5,259 Views
  24. What do Eon actually do?

    Posted by Richtea78, 02-06-21
    The more I learn the more concerned I become. The back office systems are from Octopus. The forums and community are from Giff Gaff.

    ​​​​​​​The eon people don’t actually appear to do very much at...
    3 Replies
    1,140 Views
  25. Well isn’t this embarrassing they are still doing...

    Posted by Richtea78, 02-06-21
    Well isn’t this embarrassing they are still doing it
    12 Replies
    2,620 Views