Type: Posts; User: Richtea78

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  1. they aren’t cheap though. I’ve moved to Octopus...

    Posted by Richtea78, 29-07-21
    they aren’t cheap though. I’ve moved to Octopus who have everything and are still 15% cheaper a month.
    25 Replies
    8,925 Views
  2. Over 6 weeks and still no update. I think its...

    Posted by Richtea78, 29-07-21
    Over 6 weeks and still no update. I think its fairly safe to assume they aren't developing an app. How long can it reasonably take? If they hadn't sacked all the npower staff so quickly they might...
    25 Replies
    8,925 Views
  3. Eon are absolutely useless at getting money back....

    Posted by Richtea78, 23-07-21
    Eon are absolutely useless at getting money back. They lost my direct debit at NPower but NPower didn’t have any staff to deal with it because Eon sacked them all.

    Go to your bank and get the...
    4 Replies
    745 Views
  4. There is no App to test. I doubt they are even...

    Posted by Richtea78, 16-07-21
    There is no App to test. I doubt they are even working on it. If you want decent service just leave this terrible company and join someone with working systems already. Eon made a “business decision”...
    25 Replies
    8,925 Views
  5. I left, I’ve gone to Octopus. They are much...

    Posted by Richtea78, 15-07-21
    I left, I’ve gone to Octopus. They are much better and they are cheaper as well! So much more helpful than EON!

    Did I mention 10% cheaper as well?
    5 Replies
    4,974 Views
  6. Another area you launched without processes in...

    Posted by Richtea78, 07-07-21
    Thread: FIT readings
    Another area you launched without processes in place? How can you keep doing this as a company?

    You are letting down a lot of customers and losing many
    10 Replies
    3,713 Views
  7. Hat, if you filter on that it does show some...

    Posted by Richtea78, 17-06-21
    Hat, if you filter on that it does show some people who are happy. But it also shows a lot who aren’t.

    Why couldn’t you have had the information available for those who want it and have it...
    25 Replies
    8,925 Views
  8. I do actually feel sorry for the customer...

    Posted by Richtea78, 17-06-21
    I do actually feel sorry for the customer services people as they don’t make the decisions but they have to deal with the consequences. The eon next ones do seem very helpful. It’s just that if they...
    1 Replies
    965 Views
  9. @Hatwildeman The thing I don’t understand though...

    Posted by Richtea78, 17-06-21
    @Hatwildeman The thing I don’t understand though is that not withstanding the app not being very good, it’s still something. How bad was it that it’s literally better not to have anything at all. I...
    5 Replies
    2,054 Views
  10. The interesting thing is the websites are almost...

    Posted by Richtea78, 16-06-21
    The interesting thing is the websites are almost identical except for the information. If you put the Octopus website side by side to the Eon Next website you can literally see where the modules are...
    5 Replies
    2,054 Views
  11. Yes I’ve seen your trust pilot reviews. I noticed...

    Posted by Richtea78, 16-06-21
    Yes I’ve seen your trust pilot reviews. I noticed they are suspiciously better than other independent sites like google and Facebook reviews.

    https://www.bbc.co.uk/news/technology-43907695

    If...
    25 Replies
    8,925 Views
  12. There’s a flick of a switch and there’s...

    Posted by Richtea78, 16-06-21
    There’s a flick of a switch and there’s ridiculous delays. You entered into partnership with Octopus to use Kraken in March 2020. That means you’d been negotiating with them for months before that....
    25 Replies
    8,925 Views
  13. If you want a working app, transfer to Octopus....

    Posted by Richtea78, 15-06-21
    If you want a working app, transfer to Octopus. Their app is working. It makes it even more laughable that Eon still don’t have an app nearly 3 months later. You could just buy the Octopus app and...
    25 Replies
    8,925 Views
  14. Well you’ve stopped the bots but I see you’re now...

    Posted by Richtea78, 15-06-21
    Well you’ve stopped the bots but I see you’re now controlling who can post what! Unintended benefit for Eon!
    12 Replies
    5,920 Views
  15. Octopus are much better!

    Posted by Richtea78, 15-06-21
    Third attempt to post this!

    if anyone else is disappointed with the service they have received from eon after the forced move from NPower I can totally recommend Octopus. Within 5 minutes of the...
    5 Replies
    2,054 Views
  16. I think they’ve stopped a lot of posts. An...

    Posted by Richtea78, 15-06-21
    Thread: Lack of posts.
    I think they’ve stopped a lot of posts. An unintended consequence of the moderation is that they can obviously now control what gets posted. My post about moving to Octopus and how positive an...
    2 Replies
    1,396 Views
  17. Eon Next have literally the worst customer...

    Posted by Richtea78, 11-06-21
    Eon Next have literally the worst customer service of any company. They lost my direct debit and keep blaming it on NPower. Despite it being eon closing down and sacking all the NPower staff. I’ve...
    3 Replies
    2,464 Views
  18. I wonder how many people have been scammed as a...

    Posted by Richtea78, 09-06-21
    I wonder how many people have been scammed as a result of their negligence. It’s actually crazy they clearly can’t deal with even basic stuff.

    I would love to see their employee engagement...
    20 Replies
    8,370 Views
  19. @Silverfox you cannot actually make a complaint....

    Posted by Richtea78, 09-06-21
    @Silverfox you cannot actually make a complaint. If you do they just ignore it as it’s a business issue
    6 Replies
    2,294 Views
  20. Beth, perhaps you’d care to comment on the +10 or...

    Posted by Richtea78, 09-06-21
    Beth, perhaps you’d care to comment on the +10 or so spam messages in the last hour or so?
    12 Replies
    5,920 Views
  21. Look again now. There’s 10 or so from the last...

    Posted by Richtea78, 09-06-21
    Look again now. There’s 10 or so from the last hour! They can’t even stop people signing up with Cyrillic lettering! It’s absolutely insane
    20 Replies
    8,370 Views
  22. There are two different providers in use. The...

    Posted by Richtea78, 08-06-21
    There are two different providers in use. The main site is all sat on Kraken while the forum is based on gif gaffs stuff. It’s odd as both kraken and standing on the shoulders win awards and both...
    6 Replies
    2,294 Views
  23. You’d be better off just shutting the forum down...

    Posted by Richtea78, 08-06-21
    You’d be better off just shutting the forum down at this point. Use the resources towards getting something useful like the app working!

    ​​​​​​​all you do on here is redirect people to Facebook...
    12 Replies
    5,920 Views
  24. There are more and more all the time! There’s...

    Posted by Richtea78, 08-06-21
    There are more and more all the time! There’s like 3 in the last hour!

    it’s a joke. I wonder how many people you are actually causing to get ripped off.
    12 Replies
    5,920 Views
  25. Oh and I’ve even tried the complaints and the CEO...

    Posted by Richtea78, 06-06-21
    Oh and I’ve even tried the complaints and the CEO email on their website. The complaints people said it was a business decision and I wasn’t allowed to complain about that. The CEO didn’t even bother...
    3 Replies
    2,845 Views