FIT readings

Cannot get through to FIT team to arrange biennial meter reading. Tried phoning, staff seen unable to transfer me through to the FIT team (was on an hour yesterday). Similar experience with live chat, initial staff cannot make appointment, try and transfer me to the FIT team and I'm just left waiting, an hour on live chat without progress. There's no email addressI can find.
This was all after I received an email from EON saying that two unannounced meter reading attempts were missed and a biennial meter reading was now required to avoid suspension of the FIT payments. The email contained a telephone number that was not for the FIT team and the staff who I got through to, as I've stated above, could not connect me. The email also contained an email contact which came back as no longer in use! Anyone got any ideas how I can get through to the FIT team, it's all very frustrating and simply not good enough.

@Breeze Hi there, so i'm wondering if you're trying E.ON rather than E.ON Next? Have you moved over to E.ON Next now? It would be good to know what number you tried and also the email address. Let me know. Hat

I am retired and rely on my quarterly FIT payments as part of the income that I need to live. EON have given me no idea how they will be fulfilling their obligations following their take over of N-Power. I should have received a large FIT payment at the start of June. I will not be able to pay my monthly DD energy bills to them so will, no doubt, create them a load of additional work with them chasing me for payments even though they owe me money. I have logged a formal complaint via hi@eonnext.com and will escalate to the Ombudsman at the earliest opportunity.

Absolutely no response from EON. Very poor. However, I look forward to free energy from them until they have fulfilled the obligations contained in the following: Can my energy firm use a smart meter to cut me off? | This is Money 😉

Hi, I submitted my fit meter reading a month ago on the 1st of June, and have still not had an acknowledgement or statement from eon-next. With Npower i would have had an acknowledgement back within minutes, and a statement within a few days. I am very disappointed with being kept in the dark.

Hi there @lesmoss and @DaveGfromTT

I'm really sorry that you haven't heard from us about how we'll manage your Feed in Tariff now you're with us. I've checked in with the team that are looking after the FiT side of things and they've said that unfortunately there have been some delays in payments to customers this month. We're working on our FiT experience for customers and when it comes to submitting your reads to us in September you won't face the delays you've experienced so far. We'll have a more streamlined, efficient process in place.
@DaveGfromTT, you should've had a response to your email now after your message on here. Let me know if you've not had a reply yet. Hat

Another area you launched without processes in place? How can you keep doing this as a company?

You are letting down a lot of customers and losing many

Seems i have not been paid my FIT payment from June either. Was never an issue with NPower

Hi - received a note from EonNext on 1st June asking for a FiT meter reading. I submitted around 11 June. I have not received an acknowledgement fro EonNext that you have received my reading and I haven't received payment. Maccot used to be handled NPower. Theresponded to meter readings very quickly - and payment was made quickly as well.

Can someone advise best action to take to get my issue resolved.

Thanks

Richard

Hi Richard.
Like you I migrated over from NPower and so far the comunications are poor. I have repeated my request for acknowledgements when readings are submitted but so far no reply has been received. You may have noticed that EON do say payments can take up to 60 days, ridiculous in this day of instant technology!
I will move my FIT ot another company if this nonsense continues.

Yes Richard Likewise, Npower were efficient, sad to see I think EON are living up to their poor record again

finally got a reply from my email and now have a statement although they still say payment could be 3-4 weeks.

I hope you are well, thank you for getting in touch with us. Apologies for the delay in our response to you and I am so sorry to hear you have not received your FiT statement or payment as of yet.


In regards to payment for your quarterly FiT reading, the FiT team do aim to get this to you within the 7-10 working days of our statement being issued to you. However, as will be mentioned in your statement email we have estimated that this can potentially take 2-4 weeks for you to receive payment.


I have now generated your statement and it should be issued out via email by close of business tomorrow (please double check your spam/junk folders).
The FiT team have also informed me they are currently working through a bit of a backlog with issuing FiT payments and ask that you please bare with us at this moment in time while they are working hard to try and get payments out to you as soon as possible.


I do understand it's a slower experience than you're probably used to, as this is our first quarter making payments, the FiT team just want to ensure everything goes smoothly and is done correctly so they are running much more comprehensive checks within our system and really shepherding these payments through on our first run. You should absolutely see this process speed up in future as we get more used to it and the whole process becomes more routine and gathers pace.


In the meantime, if you have any more questions or queries, or would like to discuss this with a member of the FiT team directly, please call them on 0808 501 5218 (lines are open 9am - 5pm Monday to Friday).


Once again I do apologise for any inconvenience this has caused and really appreciate your patience with us at this moment in time.
Kind regards

1000% better this time round, submitted on the 1st and paid very quickly. Vast improvement.

Like all the posts on this I too have been let down when Npower transfered my FIT account to this shambles It took numerous emails(which were not replied to,that in itself is disgusting and shouldhave sent warning bells of what was to come) My son on my behalf due to personal circumstances I'm unable to hold phone conversations, phoned and after several attempts I finally recieved my March readings payment last week 3 months late and am still awating Junes payment,it was never like this with Npower and all correspondence was dealt with in days if not hours,I like many others were not given a choice of which provider to be transferred to when Npower pulled the plug and I think we have been treated badly,the promise of it sorting itself out come the next quarters reading leaves me wondering if that is just a bit of B.S to keep us quite