Anasa_EONNext's Avatar

Anasa_EONNext

Community Co-ordinator
  • 139
    Total Posts
  • 45
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About Anasa_EONNext

Join Date 01-02-22
Latest Activity 1 Day Ago

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Anasa_EONNext's Activity

  • Getting billed twice a month?
    Hey @gjonesk! Anasa here 👋 Welcome to the Community! I've had a quick look and I can see that your smart meter has just has just kicked in and has... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 1 Day Ago
    • 1
      replies
    • 0
      thumbs up
    • 49
      views
  • Ripping off
    Nash1954 Anasa here! 👋 welcome to the Community! I'm sorry to see that there has been a lot of confusion over your account and your payments. A... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 1 Day Ago
    • 1
      replies
    • 0
      thumbs up
    • 62
      views
  • no bereavement department
    @locoste1985 Morning! Anasa here 👋 Thank you for your feedback, you may see a few posts on here and you'll see that we have addressed the issues and... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 4 Days Ago
    • 7
      replies
    • 0
      thumbs up
    • 1071
      views
  • Getting in touch... How would you do it?
    @locoste1985 and jimmyjames Morning! thank you so much for your feedback! I think its a great idea to have an option for a call back so you don't... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 5 Days Ago
    • 7
      replies
    • 0
      thumbs up
    • 980
      views
  • No statements
    Hi Liam Anasa here one of the Community Co - Ordinators, I can see that you've already had a few conversations on here about your account, The... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 1 Week Ago
    • 1
      replies
    • 0
      thumbs up
    • 167
      views
  • Where's my gas bill
    Hi @DanF! Anasa here 👋 and thank you for getting in touch, I'm sorry to hear that you've not got a gas bill. I can't seem to locate your account. The... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 1 Week Ago
    • 2
      replies
    • 1
      thumbs up
    • 294
      views
  • Electricity bill
    Morning springer The electricity Smart side seems to have lost connection with your electricity meter and we're not able to get reads from it. I've... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 1 Week Ago
    • 3
      replies
    • 1
      thumbs up
    • 379
      views
  • Direct Debit not taken
    Marty66 You're Welcome! 🙂 see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 2 Weeks Ago
    • 5
      replies
    • 0
      thumbs up
    • 394
      views
  • Calling all Smart Pay As you Go customers!
    Star Anasa here 👋 and welcome to The Community I'm sorry for any confusion that this has caused the maximum amount you can top up your electricity... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 2 Weeks Ago
    • 2
      replies
    • 0
      thumbs up
    • 427
      views
  • Cant top up
    Roxy89 Anasa here! Please don't worry if you get in touch with us via Social Media Twitter, Facebook, email or WhatApp or over the phone if you... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 2 Weeks Ago
    • 1
      replies
    • 0
      thumbs up
    • 165
      views
  • Direct Debit not taken
    Hi Marty66 Anasa here, I've had a quick look and can see that a payment will be taken today for you so hope that puts your mind at rest and when you... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 2 Weeks Ago
    • 5
      replies
    • 0
      thumbs up
    • 394
      views
  • Only Gas usage showing on my account page.
    springer Anasa here! Hope your well! I've replied to this on your other post for you! we just need some up to date reads! see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 2 Weeks Ago
    • 5
      replies
    • 0
      thumbs up
    • 374
      views
  • 1st Bill not right
    Hi neuville49 I'm so pleased you'be been able to get in touch with someone and they are looking into this, I did reply on your other post and it... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 2 Weeks Ago
    • 3
      replies
    • 0
      thumbs up
    • 243
      views
  • Electricity bill
    Hi springer Anasa here! Welcome to the Community! I'm so sorry for any confusion this has caused you! don't worry there is a quick fix for this... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 2 Weeks Ago
    • 3
      replies
    • 0
      thumbs up
    • 379
      views
  • why does my 1st bill say smart meter reading
    Hi neuville49 Anasa here one of The Community Co - Ordinators, Welcome to the Community! Andy65 is right it could possibly be a crossed meter... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 2 Weeks Ago
    • 2
      replies
    • 0
      thumbs up
    • 206
      views
  • 3-phase Smart Meter installs in UK - when will they happen?
    @Tarja1 Good afternoon! Anasa here one of The Community members! a big welcome to forum! 👋 I'm so sorry to hear that you've not been able to get your... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 2 Weeks Ago
    • 14
      replies
    • 0
      thumbs up
    • 3740
      views
  • James
    Horton12 Hi there! Anasa here👋 Welcome to the community! looks like there were some delays this morning but your credit has gone through now - any... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 2 Weeks Ago
    • 1
      replies
    • 0
      thumbs up
    • 147
      views
  • Bereavement
    johnnies You're welcome, I'm happy to have been able go get this sorted for you - take care 🙂 see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 3 Weeks Ago
    • 5
      replies
    • 0
      thumbs up
    • 410
      views
  • Account id creation
    Hi rajendranarware Anasa here 👋 welcome to The Community! if you have just come over to us as a customer you'll automatically get and account ID and... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 3 Weeks Ago
    • 1
      replies
    • 0
      thumbs up
    • 187
      views
  • 97 year old friend
    @Hobbes1218 I can see that @Han_EONNext has sent you a private message as we need a bit more information to see why the credit has not been... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 4 Weeks Ago
    • 9
      replies
    • 2
      thumbs up
    • 659
      views
  • Bereavement
    johnnies Anasa here 👋 one of the Community Co- Ordinators, firstly I'm so sorry to hear about the loss of your mother and very disappointed to hear... see more
    Anasa_EONNext's Avatar
    by Anasa_EONNext
    • 4 Weeks Ago
    • 5
      replies
    • 2
      thumbs up
    • 410
      views
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