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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
- Older Activity
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@meldrewreborn thanks I'll try again. It was just when I made a complaint before they never replied (other than one email after several weeks to say... see more
- 12 Minutes Ago
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@LucySc recently the smart meter installer couldn’t install the meter because my installation had a fused neutral. The right paperwork was done... see more
- 14 Minutes Ago
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@theunknowntech thanks I appreciate this! The DNO didn't seem to have a problem with it, it's eon that won't put through the paperwork to get them to... see more
- 25 Minutes Ago
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Hi, There is absolutely no reason why you should pay to replace the main fuse in this situation - it's a free service that is the responsibility... see more
- 27 Minutes Ago
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Hi all I'm not sure what to do to help my dad get smart meters fitted. He's nearly 85 and really struggling to get under the stairs to read his... see more
- 30 Minutes Ago
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Called CS this morning. Not much they can do as they say the meter is working, but have pushed a request through to the meter team to check it and... see more
- 1 Hour Ago
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@krystalkerr if they are not getting back to you you need to raise a complaint. see more
- 13 Hours Ago
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I have multiple accounts with EON (over 100) all under one login - I don't use a VPN and previously EON allowed my IP Address access so I could work... see more
- 15 Hours Ago
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Evening @pgw100 It might be a couple of things. Are you using the same email address that is registered on your account? Have you checked your... see more
- 16 Hours Ago
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Why is it that when I try to register as a new customer and try to get an email sent for verification, the emails never arrive and so I can never... see more
- 19 Hours Ago
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Good Afternoon Community How are we all? Tim to welcome our new members @Miskatur @JLord @Boyd @irinel @JJL @lucyingram @ThomasCic... see more
- 21 Hours Ago
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@Miki If you have a fully working smart meter, with your preferences set to half-hourly readings, then the Next Drive is possibly your best bet.... see more
- 1 Day Ago
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I have a 4KW solar array pre 2012 so get the maximum fit payment and the 50% export payment, I also use an immersun to heat the hot water tank... see more
- 1 Day Ago
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Thanks mate, that’s very useful to know. Hopefully they will move me to a SMETS2 - I’ve put a ticket into customer services. see more
- 1 Day Ago
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@Simon39 Those Trilliant comms hubs rely on the 3G phone network which is being switched off in stages nationwide. If you are in an area with no... see more
- 1 Day Ago
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Afternoon @Simon39 I have the same meters and comms. Electric meter happily sends data but gas is not as reliable. Admittedly at the moment both are... see more
- 1 Day Ago
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Yes that’s correct. I had confirmation from Bright this morning: Unfortunately this is a problem outside our control - you have a Trilliant Comms... see more
- 1 Day Ago
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Can you confirm that you are also unable to retrieve your gas usage via 3rd party apps such as Bright ? see more
- 1 Day Ago
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@Simon39 You'll need to contact Customer Services to try and arrange that. Nothing we can do on the Forum to help with that unfortunately. Is... see more
- 1 Day Ago
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After some help please. I have the original SMETS1 meters, and for a couple of years now I’ve not been able to get a reliable electronic meter... see more
- 1 Day Ago
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@PeterT_EONNext, I am having exactly the same issue. My SMETS1 meters were installed at the very beginning of the smart meter rollout. My electricity... see more
- 1 Day Ago
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Good morning community 😁 We have more new members to welcome today - big hello to @biupijhage @daniharley @Raymondeasep @Raineyd1 @llguretraq... see more
- 2 Days Ago
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@DebbyL So Eon Next are billing you for the period (up to 3 years) when you were not even a customer? That’s a new one. No need to be anxious... see more
- 2 Days Ago
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Thank you for your help. I have a Smart meter and the bills were correct ( I received a refund from Scottish Power when I transferred). The EON bill... see more
- 2 Days Ago
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@DebbyL Can you explain who the bill is from, whether the readings are correct and whether lots of previous bills ( with your old supplier ) were... see more
- 2 Days Ago
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@retrotecchie perfect 🙏 see more
- 2 Days Ago
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@Maddysi You'll lock the rates in. The rises only apply to variable tariffs 👍 see more
- 2 Days Ago
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Hi everyone, I am currently on Next pledge tracker 12m V2 which ends on the 23rd of October, if a sign up to Next secure fixed 12m V22 before the... see more
- 2 Days Ago
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@DebbyL Unfortunately their main Customer Service telephone line closes at 4 p.m on a Friday until Monday morning. They have an out of hours... see more
- 2 Days Ago
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Thank you. Tried that number, closed at 4pm☹️ see more
- 2 Days Ago
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Home related calls 0808 501 5200 see more
- 2 Days Ago
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Hello Community 👋 We have an exciting opportunity coming up for those of you who would be interested. 😁 We're hosting a session for customers... see more
- 2 Days Ago
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I joined EON in July 2024. I have just received my first bill which shows I owe £1904.88 from October 2021. I can't have this hanging over me all... see more
- 2 Days Ago
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@geoffers - I’m on next drive V2 2R and they use the meter rates, not the 30 minute data for billing. I understand that is a ‘feature’ of the ‘2R’... see more
- 3 Days Ago
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The single/dual rates on the meter are actually irrelevant in relation to billing - they are just there for information purposes in terms of... see more
- 3 Days Ago
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@Johnh1995 Best way to always check is to use this link: https://www.eonnext.com/tariff-search see more
- 3 Days Ago
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Autumn also known as fall is one of the four temperate seasons on Earth. It marks the transition from summer to winter, with it's crisp leaves 🍁... see more
- 3 Days Ago
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