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Welcome, News & Updates
Come and meet the Community team as well as other members! Keep an eye on this board for the latest announcements on what's happening at E.ON Next! -
Sustainable Future
Come and share changes we can make, options we have and green solutions and together we can build a picture of what a sustainable, no carbon future looks like. -
Help & Support
Have a problem? Post here and a community member will be happy to help you. -
Get Involved
A space for you to give us your feedback, start a conversation and for Community Comrades.
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@Melanieward Please let the forum know how you get on. 👍 PS. As you are not sending smart readings don't forget to send regular (monthly)... see more
- 14 Minutes Ago
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Thanks I will email CS and see what happens ! see more
- 30 Minutes Ago
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Sounds like an error at the Comms hub end maybe - this explains the flash sequence, so once every 5 seconds is working correctly. One occasional... see more
- 59 Minutes Ago
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@Melanieward I think it's back to CS to find out what they can do. I know they said initially "nothing" but surely they can at least refer to the... see more
- 1 Hour Ago
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@WizzyWigg Hi, its not sending or receiving - i had a look at the smart unit outside and the WAN light is flashing green and every few moments... see more
- 1 Hour Ago
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Good Afternoon Community 👋 We have some new members to say hello to today, huge welcome to @Timlee77 @Georgetah @Geoffbliss56 @Delphine... see more
- 2 Hours Ago
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Are your meters sending smart readings? If so and you have a smart phone. Try the Hildebrand Bright app which lots use. It's free and gives daily... see more
- 3 Hours Ago
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This is an earlier post where I described how simple it was setting it up and using it, but yes it's only for electricity unfortunately 😏... ... see more
- 3 Hours Ago
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@geoffers Hi, hmm this looks a bit too complicated 🤪 i take it it only does the electric and not the gas.. i might just keep complaining 😅 ... see more
- 3 Hours Ago
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@WizzyWigg Yeah tried all these :-( see more
- 3 Hours Ago
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@WizzyWigg Thankyou, will give it a try see more
- 3 Hours Ago
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Unfortunately this seems to be quite a common problem with E.On - a Google search gives this result... ... see more
- 4 Hours Ago
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@Trianglify. If the meter is now communicating properly you should be able to use the Bright app to get up to 13 months worth of automatic readings... see more
- 4 Hours Ago
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@Melanieward Have you tried the usual things. Unplug the IHD move close to your actual meters, particularly the comms hub. Wait for a few minutes.... see more
- 4 Hours Ago
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Hi, My IHD (Duet II) has lost its connection to my smart meter for about 2 weeks now.. has anyone else had issues with theirs ? apparently it's... see more
- 5 Hours Ago
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Good Morning @Trianglify! I am so sorry you have had to escalate this! Do you want to pop me a DM so I can take a look into this for you? 🙂 see more
- 6 Hours Ago
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@DebF_EONNext I’m sorry but the explanation offered doesn’t wash in my case. I’ve been here since 1977. The industry EAC frankly isn’t fit for... see more
- 22 Hours Ago
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Not seen @Beki for quite a while. Having surfed the waves the only contact info I can find is this: Probably Monday to Friday 9.00 to 5.00 ish. I... see more
- 22 Hours Ago
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@DebF_EONNext A great story. When families drift apart this is what can happen. While it’s great for the beneficiaries to get an unexpected... see more
- 22 Hours Ago
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